Loss Mitigation Liaison

Company: Guidehouse
Location: San Antonio
Posted on: June 24, 2025

Job Description:

Job Description Job Family: Investigator Travel Required: None Clearance Required: None What You Will Do: Guidehouse is interested in independent individuals seeking project-based work as a Loss Mitigation Liaison. We have teamed up with MBO Partners to provide contractors to our client. This opportunity offers exciting opportunities for people with the right skillsets looking to gain employment with our rapidly growing firm. This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process. This role will require taking inbound calls and making outbound calls in a call center environment. - Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity. - Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. - Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents. - Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply. - Communicate liquidation options and explain the foreclosure process as necessary. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. - Maintain Client internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports diversity and reflects the Bank’s brand. - Complete other related duties as assigned. - Collecting Payments from borrowers/customers. What You Will Need: - A combined 2 years’ higher education and/or work experience, including a minimum of 1 year collections or customer service experience. - Ability to communicate effectively and professionally over the phone. - Excellent communication and customer service skills. - Proficiency with word processing and spreadsheet software. What Would Be Nice To Have: - Bachelor’s degree. - Mortgage collections experience. - Knowledge of Genesys and Director systems. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Keywords: Guidehouse, San Marcos , Loss Mitigation Liaison, Accounting, Auditing , San Antonio, Texas