Customer Relations Associate

Company: Culterra Dynamics, Inc.
Location: San Antonio
Posted on: June 26, 2025

Job Description:

Nurture Trust, Build Loyalty: Customer Relations Associate for AT&T Residential at Culterra Dynamics in San Antonio! Culterra Dynamics , an agile enterprise adapting with celerity to San Antonio's nuanced market dynamics, is deploying incisive marketing interventions that consistently reinforce AT&T Residential's commanding presence. We're hiring empathetic, proactive Customer Relations Associates to build trust, resolve complex issues, and cultivate long-term loyalty with AT&T clients. As a Customer Relations Associate, you’ll receive thorough training on AT&T’s residential services, conflict resolution, and client care strategies. You’ll represent both AT&T and Culterra Dynamics, managing inquiries, resolving concerns, and reinforcing trust with every interaction. If you excel in communication, de-escalation, and turning challenges into long-term loyalty, this role offers a fast-paced environment where your impact will drive retention and brand reputation. Essential Functions of the Customer Relations Associate Role Build lasting customer relationships by addressing inquiries with clarity and identifying ways to elevate their service experience. Investigate and resolve complex billing, technical, and service concerns through collaboration with cross-functional teams. Act as a reliable customer advocate, ensuring every issue is heard, understood, and resolved with empathy. Deliver clear, thorough explanations of AT&T’s residential products and services to build customer confidence and understanding. Implement targeted retention strategies to prevent service cancellations and reinforce customer value. Collect, analyze, and share customer feedback to drive continuous improvement and innovation. Maintain accurate, detailed records of all customer interactions and solutions within the CRM. Use strong communication and emotional intelligence to calmly manage escalations and turn challenges into resolutions. Work seamlessly with internal teams to ensure end-to-end support and a smooth customer experience. Uphold all standards and policies set by the company, AT&T, and relevant regulatory guidelines.

Keywords: Culterra Dynamics, Inc., San Marcos , Customer Relations Associate, Customer Service & Call Center , San Antonio, Texas