Service BDC Representative
Company: Griffith Ford San Marcos
Location: San Marcos
Posted on: April 2, 2026
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Job Description:
About the Role Are you a master of the "phone-side manner"? Do
you enjoy turning a complex schedule into a well-oiled machine? At
Griffith Ford San Marcos, our Business Development Center (BDC) is
the heartbeat of our Service Department. We aren't looking for
"order takers." We’re looking for proactive communicators who can
guide our Ford owners through their vehicle maintenance journey,
ensuring they get back on the road safely and with a smile. What
You’ll Do Be the First Impression: Handle high-volume inbound calls
and internet inquiries with professionalism and a "can-do"
attitude. Master the Calendar: Schedule service appointments using
our dealership management system, balancing shop capacity with
customer needs. Outbound Outreach: Follow up with "no-shows,"
remind customers of upcoming maintenance, and reach out regarding
safety recalls. Coordinate: Work closely with Service Advisors and
Parts Consultants to ensure we have the right info (and parts)
before the customer arrives. Stay Informed: Keep up-to-date on
Ford’s latest vehicle tech and maintenance intervals (don't worry,
we'll train you). What You Bring to the Table The Voice: A clear,
friendly, and persuasive phone presence. Tech Savvy: Comfortable
navigating CRM software and multi-line phone systems. Resilience:
The ability to stay calm and helpful, even when the morning rush
gets a little hectic. Detail Oriented: You double-check VINs and
contact info because you know the little things matter. Experience:
Previous BDC, call center, or hospitality experience is a major
plus, but a great attitude wins every time. Why Join the Griffith
Ford Team? Competitive Pay: Hourly base performance-based
bonuses/commissions. Growth Path: We love promoting from
within—this is a great gateway into Service Advising or Sales.
Benefits: [Health/Dental/Vision] insurance, 401(k) matching, and
paid time off. Ford Perks: Employee discounts on vehicle purchases,
parts, and service. We are an equal opportunity employer and
prohibit discrimination/harassment without regard to race, color,
religion, age, sex, national origin, disability status, genetics,
protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal,
state, or local laws.
Keywords: Griffith Ford San Marcos, San Marcos , Service BDC Representative, Customer Service & Call Center , San Marcos, Texas
