Service Manager
Company: Artisan Design Group
Location: San Marcos
Posted on: January 22, 2023
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Job Description:
Description:
JOB SUMMARYWe are looking for an experienced Service Manager to
provide excellent customer service and to promote this idea
throughout the organization. The goal is to keep the department
running in an efficient and profitable manner, to increase customer
satisfaction, loyalty and retention and to meet their expectations.
Hours of operation will be 7 am to 4 pm.ESSENTIAL DUTIES AND
RESPONSIBILITIES include the following. Other duties may be
assigned.Improve customer service experience, create engaged
customers and facilitate organic growthTake ownership of customers
issues and follow problems through to resolutionSet a clear mission
and deploy strategies focused towards that missionDevelop service
procedures, policies and standardsKeep accurate records and
document customer service actions and discussionsAnalyse statistics
and compile accurate reportsRecruit, mentor and develop customer
service agents and nurture an environment where they can excel
through encouragement and empowermentKeep ahead of industry's
developments and apply best practices to areas of
improvementControl resources and utilise assets to achieve
qualitative and quantitative targetsAdhere to and manage the
approved budgetMaintain an orderly workflow according to
prioritiesSUPERVISORY RESPONSIBILITIES This position carries out
supervisory responsibilities in accordance with company guidelines,
policies and procedures, and applicable laws. Supervisory
responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees; addressing
complaints and resolving problems.Some supervisory responsibilities
required.
Requirements:
EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Microsoft Office: 1
year (Required)Customer service: 1 year (Required)Supervisor: 1
year (Required)Proven working experience as a customer service
manager, retail manager or assistant managerExperience in providing
customer service supportExcellent knowledge of management methods
and techniquesProficiency in EnglishWorking knowledge of customer
service software, databases and toolsAwareness of industry's latest
technology trends and applicationsAbility to think strategically
and to leadStrong client-facing and communication skillsAdvanced
troubleshooting and multi-tasking skillsCustomer service
orientationBS degree in Business Administration or related
fieldPHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Ability to sit at
computer monitor for long periods throughout the day.Must possess
the ability to stand for long periods of time; to reach with hands
and arms; to move among and between offices; to handle mail and
documents; to sit, stoop, kneel and crouch; to lift and move up to
25 pounds; to see well enough to discern differences in quality of
documents and files.WORK ENVIRONMENT The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.General working conditionsOffice environmentMay have to
meet tight deadlinesOUR BENEFITSHealth Insurance (Medical,
Prescription, Dental, and Vision)Life InsuranceDisability
InsurancePaid Holidays and Time Off401(k) Plan with company
matchingArtisan Design Group is committed to a policy of equal
employment opportunity for applicants and employees. It is the
policy of Artisan Design Group to apply recruiting, hiring,
training, promotion, compensation, and professional development
practices without regard to actual or perceived race, color,
religion, sex (including pregnancy, sexual orientation and gender
identity), national origin, age (40 or older), disability or
certain classifications based on genetic information, or any other
characteristic protected by federal, state or local laws,
regulations or ordinances.PI201838180
Keywords: Artisan Design Group, San Marcos , Service Manager, Executive , San Marcos, Texas
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