Housekeeping Manager (Residence Inn by Marriott San Marcos)
Company: Platinum Companies
Location: San Marcos
Posted on: January 28, 2023
Job Description:
Job Profile Summary: Major responsibilities include ensuring
guests are satisfied with hotel and hotel room cleanliness,
responding to guest needs, ensuring safety and security of guest
rooms, maintaining inventory and cost controls, training,
maintaining and managing a motivated and skilled team. Ensure
outstanding guest satisfaction and product quality in accordance
with Platinum Management Services, LLC. and Brand standards.
Maintain professionalism at all times. Displays exemplary
performance for staff to follow. Possess technical knowledge and
aptitude. Essential Responsibilities and Duties include the
following - Other Duties May Be Assigned:
- Adhere to Platinum Management Services, LLC. and Brand specific
standards.
- Comply with all applicable federal, state and local laws and
ordinances as they apply to the property, guests and
associates.
- Adhere to safety and emergency procedures and policies (i.e.
evacuation, first aid, etc.) to include removing all safety
hazards.
- Promote the property through goodwill, courtesy and a positive
attitude.
- Maintains current knowledge of local area, attractions and
events.
- Professional appearance and grooming must be adhered to at all
times. Uniforms must be worn according to Company and Brand
standards.
- Prepare work schedules to efficiently handle business
volume.
- Maintain effective key control including issuance of keys to
department personnel.
- Monitor departmental personnel hours worked to prevent
overtime.
- A major portion of the workday will be spent working inspecting
guest rooms, public areas and back of the house areas.
- Be proficient in all housekeeping and guest service
operations.
- Re view and follow procedures to report property equipment,
furnishing and supplies in need of repair.
- Review and follow procedures on Brand and Company Energy
Conservation Program.
- Remove trash, tidy lobby and service areas.
- Communicate and report any deficiencies in guest rooms, out of
order equipment etc. to management.
- Train and provide career development for department
personnel.
- Perform routine inventory counts and place department
orders.
- Maintain franchise standards and follow-up on inspection
deficiencies.
- Maintain Company and Brand quality assurance (QA)
standards.
- Work with management in maximizing revenues, controlling
payroll and department expenses within budgeted guidelines.
- Follow budget and inventory protocol.
- Departmental purchasing using Company purchase order policies
and procedures.
- Validate receipt and store purchased items appropriately.
- Maintains lost and found and ensures timely and appropriate
documentation.
- Participate in interviews and make recommendations of hiring
decision for department staff.
- Work closely with management to ensure that the communication
among all departments is frequent and clear.
- Prioritize and resolve escalated customer concerns and
complaints.
- Fulfill Manager On-Duty responsibilities.
- Other duties as assigned.
- Keep company business including but not limited to, financials,
personnel, guest and customer data strictly confidential.
Qualifications & Requirements:
- Professional appearance and grooming must be adhered to at all
times.
- Excellent verbal and communication skills required.
- Proficient in English. Bi-lingual a plus.
- Ability to attend and complete required Company and Brand
training.
- Ability to attain and maintain CPR/ServSafe permit
- Adaptable to assist other departments in time of need.
- Must be a self-starter with effective leadership skills.
- Proficient with current technologies and software inclusive of
business applications.
- Ability to work a flexible schedule.
- Be organized and work well in a fast-paced team
environment.
- Stand and/or walk for an extended period of time.
- Move, lift, carry, push, pull, and place object weighing less
than or equal to 25 pounds without assistance. Reach overhead and
below the knees, including bending, twisting, pulling and
stooping.
- Have an outgoing personality.
- Maintain professionalism at all times.
- Previous housekeeping experience preferred.
- High School Diploma required; College Degree is preferred.
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Keywords: Platinum Companies, San Marcos , Housekeeping Manager (Residence Inn by Marriott San Marcos), Executive , San Marcos, Texas
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