Service Manager
Company: Artisan Design Group
Location: San Marcos
Posted on: January 28, 2023
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Job Description:
Description:
JOB SUMMARY
We are looking for an experienced Service Manager to provide
excellent customer service and to promote this idea throughout the
organization. The goal is to keep the department running in an
efficient and profitable manner, to increase customer satisfaction,
loyalty and retention and to meet their expectations. Hours of
operation will be 7 am to 4 pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
Improve customer service experience, create engaged customers and
facilitate organic growth
Take ownership of customers issues and follow problems through to
resolution
Set a clear mission and deploy strategies focused towards that
mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and
discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and
empowerment
Keep ahead of industry's developments and apply best practices to
areas of improvement
Control resources and utilise assets to achieve qualitative and
quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
SUPERVISORY RESPONSIBILITIES This position carries out supervisory
responsibilities in accordance with company guidelines, policies
and procedures, and applicable laws. Supervisory responsibilities
include interviewing, hiring, and training employees; planning,
assigning, and directing work; appraising performance; rewarding
and disciplining employees; addressing complaints and resolving
problems.
Some supervisory responsibilities required.
Requirements:
EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Microsoft Office: 1 year (Required)
Customer service: 1 year (Required)
Supervisor: 1 year (Required)
Proven working experience as a customer service manager, retail
manager or assistant manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and
tools
Awareness of industry's latest technology trends and
applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Ability to sit at computer monitor for long periods throughout the
day.
Must possess the ability to stand for long periods of time; to
reach with hands and arms; to move among and between offices; to
handle mail and documents; to sit, stoop, kneel and crouch; to lift
and move up to 25 pounds; to see well enough to discern differences
in quality of documents and files.
WORK ENVIRONMENT The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
General working conditions
Office environment
May have to meet tight deadlines
OUR BENEFITS
Health Insurance (Medical, Prescription, Dental, and Vision)
Life Insurance
Disability Insurance
Paid Holidays and Time Off
401(k) Plan with company matching
Artisan Design Group is committed to a policy of equal employment
opportunity for applicants and employees. It is the policy of
Artisan Design Group to apply recruiting, hiring, training,
promotion, compensation, and professional development practices
without regard to actual or perceived race, color, religion, sex
(including pregnancy, sexual orientation and gender identity),
national origin, age (40 or older), disability or certain
classifications based on genetic information, or any other
characteristic protected by federal, state or local laws,
regulations or ordinances.
PI201837551
Keywords: Artisan Design Group, San Marcos , Service Manager, Executive , San Marcos, Texas
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