DIRECTOR OF OPERATIONS

Company: Cooperative Laundry
Location: San Marcos
Posted on: May 27, 2023

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. DIRECTOR OF OPERATIONS Full Time Management San Marcos, TX, US 4 days ago Requisition ID: 1015 ORGANIZATIONAL BACKGROUNDCooperative Laundry is a renowned commercial laundry provider that delivers exceptional laundry services to hotels in the Greater Central Texas regions. Our laundry solutions are built on innovation and quality, and we take great pride in ensuring our customers' satisfaction by utilizing top-of-the-line laundry equipment, mechanical systems, and laundry chemistry. In addition, our customized 2.0 software enables us to maintain oversight and monitor our operations, thereby guaranteeing seamless and reliable service delivery.Based in San Marcos, TX, we have a dedicated team of working operators who are the driving force behind our success. As an equal opportunity employer, we foster a diverse and inclusive work environment and provide competitive compensation packages, leadership opportunities, and training programs to support the professional growth of our team members.Joining our team offers a unique opportunity to contribute to our future success and the success of our customers. We welcome you to become a part of our dynamic organization and make a positive impact in the community we serve.PURPOSE OF THE JOBThe Operations Director assists the General Manager (GM) in creating a scalable infrastructure and operations model for sustainable growth through the creation and implementation of a strategic plan leveraging corporate culture, methodology, and technology. Operational functions will be carried out in accordance with regulatory compliance, contemporary financial approaches and best practices for manufacturing and customer service within the industrial laundry business. The Operations Director works closely with the General Manager, Chief Engineer, Customer Service and Senior Leadership Team. The role is accountable to the GM and manages the facility when the GM is not onsite.ESSENTIAL DUTIES AND RESPONSIBILITIESo Gain a deep understanding of each customer being served by understanding the items processed, delivery and processing times, costs, and other special details.o Understand processing efficiencies and how to maximize workflow trends day to day and year over year based on hotel occupancy and seasonal/historical information.o Contemplate and execute operational initiatives through careful review of the entire service process from pick up, process, to delivery.o Oversee communications with customer service managers, corporate managers, production managers and internal associates.o Know daily production metrics and make necessary changes in staffing, work assignments, schedule, and equipment to assure all goals are met.o Motivate, recruit, develop and lead all managers and associates.o Responsible for time and attendance management, performance reviews, and conflict resolution.o Own the budget and be responsible for the management of direct and indirect expenses.o Promote and maintain a healthy, safe, and secure workplace environment in alliance with Cooperative's engineering, maintenance, and HR teams.o Ensure all equipment and facilities are maintained.o Other duties as assigned.REQUIRED EDUCATION, KNOWLEDGE AND EXPERIENCEo Minimum 5 years' experience in supply chain management, transport logistics and/or manufacturing operations.o Lean Manufacturing, Six Sigma, Process Mapping, MS Office, P&L Experience and Root Cause/Corrective Action Analysis preferred -o Bachelors or master's in business, Industrial Management, Engineering, Business Administration, Chemical, Mechanical or Electrical Engineering or Operations Management a Major plus.o Comfortable working in a dynamic, fast paced changing environment.o Exceptional verbal and written communication skills, especially as it pertains to tack and diplomacy.o Strong problem solving and organizational skills.o Ability to prepare spreadsheets and use Microsoft Office (Word, Excel, PowerPoint) to analyze and communicate data and trends.o Previous experience and a broad understanding of safety systems and enforcement of safety rules and policies.o Bilingual (English and Spanish) is a plus.WORKING CONDITIONSo Must be available for rotating shift work - nights, weekends and holidays required as needed. -o Ability to bend, crouch, reach, push/pull, stand for long periods of time and lift 30 lbs.o All workstations are climate-controlled.o Some future domestic travel may be required for training and to future locationsREQUIRED COMPETENCIESAn in-depth understanding of production, operations, and logistics, as well as an exceptional sense of empathy and propriety to develop and sustain favorable customer relationships.Must possess strong interpersonal skills in person, via phone and digital communications to lay the foundation for lasting-relationships, and the pragmatic acumen to resolve production issues, logistical delays, quality concerns, or personnel issues to a beneficial resolutionSafety Oversight and Regulatory Compliance Understanding of national, state, and local regulatory requirements and reporting.

Keywords: Cooperative Laundry, San Marcos , DIRECTOR OF OPERATIONS, Executive , San Marcos, Texas