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Assistant Manager

Company: Johnny Rockets
Location: San Marcos
Posted on: May 27, 2023

Job Description:

When was the last time you found yourself singing and dancing at work? -If you're looking to make work fun again, then Johnny Rockets is the place for you! Our team members are the magic behind creating the unique Johnny Rockets "experience" for our guests. Help us deliver our Guest Promise to everyone passing through our doors! It's fast, friendly service, a warm "hello" at the door, and a great attitude that separates our team members from the rest. At Johnny Rockets, good old-fashioned service is never outdated. Johnny Rockets is currently looking for motivated individuals with excellent interpersonal skills and the ability to build a team that works together, increases profits, and provides exceptional customer service. -Job Description -As a Manager with Johnny Rockets, you will play an integral role in all areas of operations, from basic restaurant operations, guest relations, employee relations, and shift management to team building. You will work closely with the General Manager, learning the ins and outs of the business, with the ultimate goal of increasing profits by building sales and budgeting expenses. Every day is a great day at Johnny Rockets, and we look forward to having you on board!! -ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Achieve restaurant unit financial plan, including P&L and inventory management.
  • Model superior Guest service skills for all staff to follow.
  • Manage the team to ensure that not only is their job performed properly, but also they are managed in a positive manner that results in a great guest experience.
  • Build Guest loyalty to ensure repeat guests.
  • Drive profitability of the restaurant through positive management of food and labor.
  • Ensure all people and profit systems are utilized on a consistent basis.
  • Handle Guest concerns right here and now. Each Guest transaction must be handled in a way that spreads Johnny Rockets reputation in a positive manner.
  • Ensure the Guest Promise is being followed by every crew member on every shift.
  • Maintain a positive and upbeat attitude toward Guests and team members. This is a service position meaning that you always service either an internal or external customer.SUPERVISORY RESPONSIBILITIES:
    • ESSENTIAL DUTIES AND responsibilities include the following. Other duties may be assigned.
    • Team Player that leads by example.
    • Sets the Guest-focused tone in the restaurant and supports the General Manager to empower Team Members to ensure the delivery of a great Guest Experience.
    • Sets the expectation for the shift including labor for the shift.
    • Holds the Team Members accountable for delivering a great Guest Experience.
    • Smiles is upbeat, energetic, and provides a positive environment.
    • Manages the restaurant's cash in accordance with our policies and procedures.
    • Handles Guests' concerns right here and now with a positive, whatever it takes, attitude while in line with the Johnny Rockets reputation.
    • Ensures procedures and recipes are followed.
    • Overseas preparations and side work for both opening and closing shifts.
    • Conducts table touches.
    • Works safely by using good judgment and following Company and OSHA regulations.
    • Utilizes all tools provided. (Line Check, Deployment Chart, Floor Plan, etc.)
    • Maintain a valid Food Handler Manager Card.
    • Constantly scout and hire great talent; continuously recognize and develop this talent.
    • On boarding and training of newly hired team members.
    • Handle all employee relations issues including discipline and documentation.
    • Have Fun!Qualifications:
      • Verifiable restaurant management experience
      • HS Diploma. Associates or bachelors degree preferred.
      • Food Management Certification.License:
        • Food Manager Certification (Required)Required qualifications:
          • 18 years or older
          • Legally authorized to work in the United StatesPreferred qualifications:
            • Available to work: holidays
            • Available to work: weekends
            • Available to work: weekdays
            • Management skills: supervising employees
            • Management skills: hiring and onboarding
            • Management skills: conducting performance reviews
            • Management skills: managing employee conflicts
            • Management skills: resolving customer complaints
            • Restaurant back of house skills: dishwashing
            • Restaurant back of house skills: grill station
            • Restaurant back of house skills: fry station
            • Restaurant back of house skills: general food prep
            • Restaurant back of house skills: safe food handling
            • Restaurant front of house skills: point of sale (POS) operation
            • Restaurant front of house skills: serving in fast casual
            • Restaurant front of house skills: hosting
            • Restaurant front of house skills: front counter
            • Comfortable handling customer complaints
            • Able to stand for duration of shift
            • Food Service license/certification: Food Handler's License
            • Food Service license/certification: ServSafe Manager Certification
            • Reliable transportation to and from work
            • Background check

Keywords: Johnny Rockets, San Marcos , Assistant Manager, Executive , San Marcos, Texas

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