Group Rooms Coordinator - Renaissance Austin Hotel - Renaissance Hotels - (22001705)
Company: Marriott International
Location: San Marcos
Posted on: January 9, 2022
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our world a better place.
The Renaissance Austin Hotel, located at 9721 Arboretum Blvd,
Austin, Texas, 78759 is currently hiring a Group Rooms Coordinator
- Renaissance Austin Hotel.
Process all reservation requests, changes, and cancellations
received by phone, fax, or mail. Identify guest reservation needs,
determine appropriate room type, and verify availability of room
type and rate. Explain guarantee, special rate, and cancellation
policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue.
Communicate information regarding designated VIP reservations.
Input and access data in reservation system. Respond to any
challenges found for accommodating rooming requests by
communicating with appropriate individual or department. Oversee
accuracy of room blocks and reservations. Input group rooming lists
using reservation systems, revise room blocks to maintain the
required number of available rooms and keep organized files of all
groups. Set-up proper billing accounts according to Accounting
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and
review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of
formats. Move, lift, carry, push, pull, and place objects weighing
less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
Apply now at :
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Keywords: Marriott International, San Marcos , Group Rooms Coordinator - Renaissance Austin Hotel - Renaissance Hotels - (22001705), Hospitality & Tourism , San Marcos, Texas
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