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Customer Support Services Rep

Company: Global Channel Management, Inc
Location: San Marcos
Posted on: January 15, 2022

Job Description:

Customer Support Services Rep needs 3+ years of Customer Service
Customer Support Services Rep requires:
Experience with SAP/CRM and/or other order management systems
Strong working knowledge of Microsoft Office and SalesForce.com
Medical Device or Pharmaceutical experience
Associate degree or equivalent combination of education and experience.
Exceptional phone etiquette and good listening skills
Takes initiative and makes decisions
Ability to work in a team-oriented, collaborative environment and independently
Learns and adapts to new technologies and changing processes
Strong ability to multi-task and prioritize with excellent organizational and communication skills
Critical Thinking - Perform accurate and complete work, within deadlines, with or without direct supervision
Communicate effectively with employees and internal/external contacts
Customer Support Services Rep duties:
Handle 80-100 calls/requests per day providing exceptional customer service within service levels
Serve as liaison between direct sales personnel, customers and various entities at the organization
Process orders from direct customers and/ Sales Representatives
Utilize SAP/CRM to create orders for consumables, sales trunk stock, non-revenue orders and fulfills assigned order to cash responsibilities

Keywords: Global Channel Management, Inc, San Marcos , Customer Support Services Rep, Hospitality & Tourism , San Marcos, Texas

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