Customer Service Advisor

Company: TaskUs
Location: San Marcos
Posted on: May 15, 2022

Job Description:

It started with one ridiculously good idea - Create a different breed of BPO We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today What does a Customer Support Advisor really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Support Advisor As a Customer Support Advisor, you will Research and resolve issues reported by the client's end-users via phone, email, and chat support. Manage and maintain a test lab of devices running services to be used for reproducing customer issues. Ensure that all log-in and passwords (both internal & external) are kept confidential. Document all information on customer interaction according to standard operating procedures. Requirements: Be willing to work on location in New Braunfels TX Must be willing to complete an assessment that includes a typing test of 25 wpm Great communication skills, written and orally Demonstrate strong abilities to work independently and as a remote team player Must be adaptable and flexible, demonstrating abilities to work with process and information changes Must be at least 18 years of age Must have at least a High school diploma or GED Must be willing to participate in a background screening Recommended: Experience with phone, email and live chat support Experience in customer service, sales, billing, collections, and technical support About Us: We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people. In addition to our truly Ridiculous culture, you'll enjoy benefits like: Outstanding Medical, Dental, Vision and Prescription plans 401k Match Pet Insurance In-house Wellness Coaches Tuition and Professional Development Reimbursement Plans Hundreds of Discounts with the Brands you Love and Use TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer. Life is better with Us Find out what it means to work for a company that puts People before Profits If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us TaskUs is an Equal Opportunity Employer

Keywords: TaskUs, San Marcos , Customer Service Advisor, Hospitality & Tourism , San Marcos, Texas