Customer Service Advisor
Company: TaskUs
Location: San Marcos
Posted on: May 15, 2022
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Job Description:
It started with one ridiculously good idea - Create a different
breed of BPO We at TaskUs understand that achieving growth for our
partners requires a culture of constant motion; exploring new
technologies, being ready to handle any challenge in a moment's
notice, mastering consistency in an ever-changing world - that's
what it takes to get there. If that's something you want to be
apart of, apply today What does a Customer Support Advisor really
do? Think of yourself as someone who will provide world-class
service to our customers in an accurate, efficient, and respectful
manner on every call as measured by different performance metrics,
so not everyone can qualify for this role. We make sure we get the
best of the best, after all, we are a ridiculously good company so
we make sure our employees are top-notch. So come on, now we need
your full concentration because it's time to imagine what it's like
being a Customer Support Advisor As a Customer Support Advisor, you
will Research and resolve issues reported by the client's end-users
via phone, email, and chat support. Manage and maintain a test lab
of devices running services to be used for reproducing customer
issues. Ensure that all log-in and passwords (both internal &
external) are kept confidential. Document all information on
customer interaction according to standard operating procedures.
Requirements: Be willing to work on location in New Braunfels TX
Must be willing to complete an assessment that includes a typing
test of 25 wpm Great communication skills, written and orally
Demonstrate strong abilities to work independently and as a remote
team player Must be adaptable and flexible, demonstrating abilities
to work with process and information changes Must be at least 18
years of age Must have at least a High school diploma or GED Must
be willing to participate in a background screening Recommended:
Experience with phone, email and live chat support Experience in
customer service, sales, billing, collections, and technical
support About Us: We are a collective of highly capable humans, who
understand how to deploy technology and data to best serve your
purpose. From Digital CX to Content Security, AI Operations,
Consulting, and anything in between, we consider ourselves
responsible for protecting our partners' interests and supporting
their long-term success through innovation and technology-powered
by ridiculously smart people. In addition to our truly Ridiculous
culture, you'll enjoy benefits like: Outstanding Medical, Dental,
Vision and Prescription plans 401k Match Pet Insurance In-house
Wellness Coaches Tuition and Professional Development Reimbursement
Plans Hundreds of Discounts with the Brands you Love and Use TaskUs
partners with the world's most innovative and disruptive brands to
protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 25,000 employees around the world with
offices across the United States, the Philippines, India, Taiwan,
Mexico, Greece, Ireland, and Colombia. TaskUs is an equal
opportunity employer. Life is better with Us Find out what it means
to work for a company that puts People before Profits If you like
wild growth and working with happy, enthusiastic over-achievers,
you'll enjoy your career with us TaskUs is an Equal Opportunity
Employer
Keywords: TaskUs, San Marcos , Customer Service Advisor, Hospitality & Tourism , San Marcos, Texas
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