Customer Service Representative Mid Day to Evening Shift
Company: TaskUs
Location: San Marcos
Posted on: May 15, 2022
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Job Description:
It started with one ridiculously good idea - Create a different
breed of BPO! We at TaskUs understand that achieving growth for our
partners requires a culture of constant motion; exploring new
technologies, being ready to handle any challenge in a moment's
notice, mastering consistency in an ever-changing world - that's
what it takes to get there. If that's something you want to be
apart of, apply today! What does a Customer Support Representative
really do? Think of yourself as someone who will provide
world-class service to our customers in an accurate, efficient, and
respectful manner on every call as measured by different
performance metrics, so not everyone can qualify for this role. We
make sure we get the best of the best, after all, we are a
ridiculously good company so we make sure our employees are
top-notch. So come on, now we need your full concentration because
it's time to imagine what it's like being a Customer Support
Representative. As a New Braunfels Customer Support Representative,
you will... * Research and resolve issues reported by the client's
end-users via phone, email, and chat support. * Manage and maintain
a test lab of devices running services to be used for reproducing
customer issues. * Document all information on customer interaction
according to standard operating procedures.Requirements:* MUST be
willing to go to our New Braunfels location.* Must have be able to
work Mid day to PM shifts ranging from 2pm to Midnight and
weekends.* Must be willing to complete assessments that include a
typing test, minimum requirement is 25 wpm* Great communication
skills, written and orally* Demonstrate strong abilities to work
independently both remotely and while in-center* Must be adaptable
and flexible, demonstrating abilities to work with process and
information changes* Must be at least 18 years of age* Must have at
least a High school diploma or GED* Must be willing to participate
in a background screeningRecommended:* Experience with customer
service via phone, email, and live chat support * Experience in
customer service, sales, billing, collections, and technical
supportAbout Us:We are a collective of highly capable humans, who
understand how to deploy technology and data to best serve your
purpose. From Digital CX to Content Security, AI Operations,
Consulting, and anything in between, we consider ourselves
responsible for protecting our partners' interests and supporting
their long-term success through innovation and technology-powered
by ridiculously smart people.In addition to our truly #Ridiculous
culture, you'll enjoy benefits like:
Keywords: TaskUs, San Marcos , Customer Service Representative Mid Day to Evening Shift, Hospitality & Tourism , San Marcos, Texas
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here to apply!
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