Housekeeping Manager (Residence Inn by Marriott San Marcos)
Company: Platinum Companies
Location: San Marcos
Posted on: March 18, 2023
Job Description:
Job Profile Summary: Major responsibilities include ensuring
guests are satisfied with hotel and hotel room cleanliness,
responding to guest needs, ensuring safety and security of guest
rooms, maintaining inventory and cost controls, training,
maintaining and managing a motivated and skilled team. - Ensure
outstanding guest satisfaction and product quality in accordance
with Platinum Management Services, LLC. and Brand standards. -
Maintain professionalism at all times. - Displays exemplary
performance for staff to follow. - Possess technical knowledge and
aptitude. -Essential Responsibilities and Duties include the
following - -- Other Duties May Be Assigned:
Adhere to Platinum Management
Services, LLC. and Brand specific standards. Comply with all
applicable federal, state and local laws and ordinances as they
apply to the property, guests and associates. Adhere to safety and
emergency procedures and policies (i.e. evacuation, first aid,
etc.) to include removing all safety hazards. Promote the property
through goodwill, courtesy and a positive attitude. Maintains
current knowledge of local area, attractions and events.
Professional appearance and grooming must be adhered to at all
times. - Uniforms must be worn according to Company and Brand
standards. Prepare work schedules to efficiently handle business
volume. Maintain effective key control including issuance of keys
to department personnel. Monitor departmental personnel hours
worked to prevent overtime. A major portion of the workday will be
spent working inspecting guest rooms, public areas and back of the
house areas. Be proficient in all housekeeping and guest service
operations. Review and follow procedures to report property
equipment, furnishing and supplies in need of repair.Review and
follow procedures on Brand and Company Energy Conservation
Program.Remove trash, tidy lobby and service areas.Communicate and
report any deficiencies in guest rooms, out of order equipment etc.
to management. Train and provide career development for department
personnel. Perform routine inventory counts and place department
orders.Maintain franchise standards and follow-up on inspection
deficiencies.Maintain Company and Brand quality assurance (QA)
standards.Work with management in maximizing revenues, controlling
payroll and department expenses within budgeted guidelines. -
Follow budget and inventory protocol.
Departmental purchasing using Company
purchase order policies and procedures.Validate receipt and store
purchased items appropriately.Maintains lost and found and ensures
timely and appropriate documentation.Participate in interviews and
make recommendations of hiring decision for department staff.Work
closely with management to ensure that the communication among all
departments is frequent and clear.Prioritize and resolve escalated
customer concerns and complaints.Fulfill Manager On-Duty
responsibilities.Other duties as assigned. Keep company business
including but not limited to, financials, personnel, guest and
customer data strictly confidential. -Qualifications &
Requirements:
Professional appearance and grooming
must be adhered to at all times. - Excellent verbal and
communication skills required.Proficient in English. Bi-lingual a
plus.Ability to attend and complete required Company and Brand
training.Ability to attain and maintain CPR/ServSafe
permitAdaptable to assist other departments in time of need.Must be
a self-starter with effective leadership skills.Proficient with
current technologies and software inclusive of business
applications.Ability to work a flexible schedule.Be organized and
work well in a fast-paced team environment.Stand and/or walk for an
extended period of time. - Move, lift, carry, push, pull, and place
object weighing less than or equal to 25 pounds without assistance.
Reach overhead and below the knees, including bending, twisting,
pulling and stooping.Have an outgoing personality.Maintain
professionalism at all times.Previous housekeeping experience
preferred.High School Diploma required; College Degree is
preferred.Powered by JazzHR
Keywords: Platinum Companies, San Marcos , Housekeeping Manager (Residence Inn by Marriott San Marcos), Hospitality & Tourism , San Marcos, Texas
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