Immediate Need - Bistro/Restaurant Service Associate (Courtyard by Marriott San Marcos)
Company: Platinum Companies
Location: San Marcos
Posted on: March 18, 2023
Job Description:
Job Profile Summary:The Restaurant Service Associate's duties
involve providing exceptional service to the guest from start to
finish within the restaurant. Greet, seat and serve all guests in a
friendly, prompt and professional manner. Take food & beverage
orders, prepare and serve alcoholic, non-alcoholic beverages and
meals to guests, courteously and efficiently according to Company
and Brand specifications. Prepares food items in accordance with
recipes and standards while maintaining a neat, clean and safe work
environment. Responsible for making sure that guest health is
protected by always using the highest standards of cleanliness in
all areas of the restaurant. - Operate and maintain cleaning
equipment and small appliances, including dishwashing machine,
sanitizing station and meat slicer. Ensures sanitary condition and
proper storage of all china, glassware, silverware, cookware and
serving utensils. - Will assist with all restaurant
facilities/outlets/events as it pertains to cleaning and
organizing, preparing and serving food and beverage offerings,
stocking of the food & beverage, while also tracking inventory of
all items within food & beverage facility(ies). Essential
Responsibilities and Duties include the following - Other Duties
May Be Assigned:
Adhere to Platinum Management
Services, LLC. and Brand specific standards.Adhere to statutory
requirements applicable to food and drink service (i.e. ServSafe
Food Handler Permit, Alcohol Permit, Server Permit).Comply with all
applicable federal, state and local laws and ordinances as they
apply to the property, guests and departmental personnel.Adhere to
safety and emergency procedures and policies (i.e. evacuation,
first aid, etc.) to include removing all safety hazards.Anticipate
and address guest service needs, assist individuals with
disabilities. Notify management immediately of all incidents and
injuries. Greet guests.Take food and beverage orders and input
orders in POS system, utilize suggestive/up-selling techniques.Set
up bar including all liquor, mixers, ice, garnishes, glassware and
supplies according to Company and Brand standards. Maintain
complete knowledge of designated glassware and garnishes for each
drink.Maintain thorough knowledge of hotel information including
but not limited to menu items, room categories, packages,
promotions, local area, attractions and events.
Prepare and cook food according to
recipes, quality standards, presentation standards and food
preparation checklists.Reads and employs math skills to follow
recipes; supplies assigned workstation with all needed products and
culinary equipment for prompt production.Operate ovens, stoves,
grills, and microwaves and fryers ensuring proper working order at
all times.
Ensure accuracy of all food and
beverage orders and presentation prior to serving.Serve
alcoholic/non-alcoholic beverages in accordance with federal, state
and local requirements and regulations and Company and Brand
standards.Routinely follow up with guests to ensure their complete
satisfaction throughout the meal/ food & beverage experience.Remove
trash, tidy lobby and service areas.
Review and follow procedures on Brand
and Company Energy Conservation Program and adhere to recycling
policies and procedures if applicable.
Receive guest payments and process
transactions in accordance with Company policies and Brand
standards.Provides guest service by assuring that all tableware,
glassware, chinaware, and cooking utensils are sanitary and clean.
Maintain a clean and hazard free work
area at all times (Clear and wipe down table, sweep, remove trash,
etc.)
Use chemicals i.e. detergent and
sanitizing chemicals per manufacturer's instructions, sanitize and
store all utensils and service ware according to local ordinances,
Company and Brand standards.
Adhere to all sanitation guidelines.
Monitor food, chemicals and water temperature throughout the day.
Maintain cleanliness and safety of work areas throughout the day,
practicing clean as you go procedures. Perform routine inspections
of food & beverage area, equipment and storage facility to maintain
safety and compliance with local ordinances, Company and Brand
standards.Effectively communicate with management to prepare and
submit purchase requests and ensure adequate inventory, based on
forecasted business volume and budgeted revenue and profitability
goals.Maintain inventory log continuously throughout the shift. -
Record any variances i.e. breakage and spoilage accurately.
Complete all closing reports in the
P.O.S. system.Obtain assigned cash bank and ensure accuracy of
monies.Keep cash bank secure at all times.
Maintain complete knowledge of P.O.S. and manual systems.Answer
outlet telephone within 3 rings, using correct greeting and
telephone etiquette.Other duties as assigned. Keep company business
including but not limited to, financials, personnel, guest and
customer data strictly confidential.Qualifications & Requirements:
A food service permit or valid
health/ food handler card(s) and an alcohol awareness certification
may be required in accordance with state and local government
agencies, Company and Brand standards.Professional appearance and
grooming must be adhered to at all times. - Uniforms must be worn
according to Company and Brand standards.Excellent verbal and
communication skills required.Possess technical knowledge and
aptitude. - MICROS experience preferred.Must have knowledge of safe
food handling, presentation and serving methods.Practice workplace
sanitation and overall cleanliness.Available to work flexible hours
that may include early mornings, evenings, weekends, nights and/or
holidays.Ability to attend and complete job and Brand training.Work
at a pace consistent with changing business volume and
demands.Stand for an extended period of time or for an entire work
shift. - Move, lift, carry, push, pull, and place object weighing
less than or equal to 25 pounds without assistance and objects in
excess of 50 pounds with assistance. - Grasp, turn, and manipulate
objects of varying size and weight, requiring fine motor skills and
hand-eye coordination. - Move over sloping, uneven, or slippery
surfaces as well as up and down stairs and/or service ramps. -
Reach overhead and below the knees, including bending, twisting,
pulling, and stooping.Must have knowledge of beer, wines, mixers,
liquors and non- --alcoholic beverages and preparation
methods.Previous experience preferred.High School Diploma
preferred.Powered by JazzHR
Keywords: Platinum Companies, San Marcos , Immediate Need - Bistro/Restaurant Service Associate (Courtyard by Marriott San Marcos), Hospitality & Tourism , San Marcos, Texas
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