Housekeeper / Room Attendant (Residence Inn by Marriott San Marcos)
Company: Platinum Companies
Location: San Marcos
Posted on: March 20, 2023
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Job Description:
Job Profile Summary:Provide neat, clean and stocked guest rooms
according to Company and brand standards to maximize guest
satisfaction and room revenue. - Operate the hotel's laundry
equipment and ensure there is an adequate supply of linen available
to meet the demand of the hotel. - Ensure outstanding guest
satisfaction and product quality in accordance Company and Brand
standards. Work to achieve high customer service scores and all
department goals through the maintenance and upkeep of guestrooms
inclusive of amenities and assets. -Welcome and acknowledge all
guests in a professional manner. - - -Possess technical knowledge
and aptitude. -Essential Responsibilities and Duties include the
following - Other Duties May Be Assigned:Adhere to Company and
Brand specific standards.Comply with all applicable federal, state
and local laws and ordinances as they apply to the property, guests
and associates.Adhere to safety and emergency procedures and
policies (i.e. evacuation, first aid, etc.) to include removing all
safety hazards.Maintain awareness of suspicious activities or
persons. - Report such activity immediately to management.Promote
the property through goodwill, courtesy and a positive attitude.Be
proficient in all housekeeping and guest service
operations.Anticipate and address guests' service needs and assist
individuals with disabilities.Enter guestrooms following all
procedures including safety for gaining access, and ensuring
vacancy before entering in accordance with Company and Brand
standards.Ensure safe handling, usage and storage of chemicals,
linen and equipment etc. Clean bathroom and guest area according to
Company and Brand standards.Remove trash, dirty linen and rooms
service items.Make beds, vacuum carpet, and mop bathroom floor,
dust all furniture and fixtures.Replace linens and replenish
bathroom and guest room amenities and promotional materials.Check
that all appliances are present in the room and in working
order.Review and follow procedures to report equipment, furnishing
and supplies in need of repair.Review and follow procedures on
Brand and Company Energy Conservation Program.Replace light bulbs
and inform maintenance of any repairs necessary.Have complete
understanding of the proper layout of furniture and amenities of
each room type. - Visually inspect room for cleanliness and
appearance, correct deficiencies.Maintain assigned equipment. -
Empty vacuum bags. - Report any problems with your equipment to
your supervisor and or maintenance immediately.Ensure laundry chute
is secured at all times.Assist and schedule linen counts for
inventory control.Operate and monitor washing, drying and machinery
including adding chemicals and lint traps. - Transport and
replenish linens from laundry room to storage and guest rooms. -
Sort, wash, dry, and fold linen. - Turn in, and log lost and found
items to housekeeping manager.Sign and secure room keys according
to Company standards.Restock housekeeping carts.Set heating/cooling
equipment and radio on proper settings. Self-inspect guestrooms as
directed.Practice energy conservation at all times.Assist in
regular inventory count and processes.Keep company business
including but not limited to, financials, personnel, guest and
customer data strictly confidential.Perform other duties as
assigned. -Qualifications & Requirements:Able to communicate
effectively with other employees and guests.Proficient in English.
Bi-lingual a plus.Adaptable and willing to assist other departments
in time of need.Professional appearance and grooming must be
adhered to at all times. -Uniforms must be worn according to
Company and Brand standards.Ability to attend and complete required
Company and Brand training.Ability to work a flexible schedule;
nights, weekends, holidays, flex-shifts.Move, lift, carry, push,
pull and place objects weighing less than or equal to 20 pounds
without assistance. - Reach overhead and below the knees, including
bending, twisting, pulling, and stooping. - Stand and walk for an
extended period of time. - Move up and down stairs, elevators and
or service ramps.Work a flexible schedule.Be organized and work
well in a fast paced team environment.Have an outgoing
personality.Previous housekeeping experience preferred.High School
Diploma preferred.Powered by JazzHR
Keywords: Platinum Companies, San Marcos , Housekeeper / Room Attendant (Residence Inn by Marriott San Marcos), Hospitality & Tourism , San Marcos, Texas
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