Part Time Bilingual (English/Spanish) Customer Service Advisor
Company: TaskUs
Location: San Marcos
Posted on: May 18, 2023
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Job Description:
It started with one ridiculously good idea - Create a different
breed of BPO! We at TaskUs understand that achieving growth for our
partners requires a culture of constant motion; exploring new
technologies, being ready to handle any challenge in a moment's
notice, mastering consistency in an ever-changing world - that's
what it takes to get there. If that's something you want to be
apart of, apply today!
What does a Bilingual Customer Support Advisor really do?
Think of yourself as someone who will provide world-class service
to our customers in an accurate, efficient, and respectful manner
on every call as measured by different performance metrics, so not
everyone can qualify for this role.
We make sure we get the best of the best, after all, we are a
ridiculously good company so we make sure our employees are
top-notch. So come on, now we need your full concentration because
it's time to imagine what it's like being a Customer Support
Advisor.
As a Customer Support Advisor, you will....
* Research and resolve issues reported by the client's end-users
via phone, email, and chat support.
* Manage and maintain a test lab of devices running services to be
used for reproducing customer issues.
* Ensure that all log-in and passwords (both internal & external)
are kept confidential.
* Document all information on customer interaction according to
standard operating procedures.
Requirements:
* Must be willing to complete an assessment that includes a typing
test of 25 wpm
* Great communication skills, written and orally
* Demonstrate strong abilities to work independently and as a team
player
* Must be adaptable and flexible, demonstrating abilities to work
with process and information changes
* Must be at least 18 years of age
* Must have at least a High school diploma or GED
* Must be willing to participate in a background screening
Recommended:
*Experience with phone, email and live chat support
* Experience in customer service, sales, billing, collections, or
technical support
About Us:
We are a collective of highly capable humans, who understand how to
deploy technology and data to best serve your purpose. From Digital
CX to Content Security, AI Operations, Consulting, and anything in
between, we consider ourselves responsible for protecting our
partners' interests and supporting their long-term success through
innovation and technology-powered by ridiculously smart people.
In addition to our truly #Ridiculous culture, you'll enjoy benefits
like:
TaskUs partners with the world's most innovative and disruptive
brands to protect what matters most and to thrive in an
ever-changing world.
TaskUs has employees around the world with offices across the
United States, the Philippines, India, Taiwan, Mexico, Greece,
Ireland, and Colombia.
TaskUs is an equal opportunity employer. Life is better with Us!
Find out what it means to work for a company that puts People
before Profits!
If you like wild growth and working with happy, enthusiastic
over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
Keywords: TaskUs, San Marcos , Part Time Bilingual (English/Spanish) Customer Service Advisor, Hospitality & Tourism , San Marcos, Texas
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