Dairy Queen - Shift Leader - Urgently Hiring
Company: Dairy Queen
Location: Schulenburg
Posted on: April 30, 2024
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Job Description:
Shift Leader The Shift Leader provides leadership and guidance
to hourly staff in specific areas of the restaurant during
scheduled shifts. A shift leader must be able to perform all job
functions of each crew position, including customer service,
product preparation, cash accountability, drive-thru and back-line
food preparation. Essential Functions - Assist in the management of
specific areas of restaurant during scheduled shifts. - Ensure that
restaurant is properly organized and staffed as designated by
written schedule through proper job assignments, break rotation and
delegation of tasks during both peak and non-peak periods. -
Conduct orientation, training and evaluation of crew members in all
functional areas. - Assist hourly employees at the point of sale in
the execution of product promotions. - Ensure guest service in all
areas meets applicable standards for quality, value and
cleanliness. - Handle minor customer complaints, taking prompt and
appropriate action to resolve problem and make determination when
to report to management team on more serious complaints. - May
contribute in the execution of the restaurant's business plan
through specific job assignments and projects as determined by the
management team. - Responsible for timely and accurate completion
of all cash accountability reports on assigned shifts. - Able to
perform the duties of all other non-management positions. - Informs
immediate supervision promptly of all problems or unusual matters
of significance. - Perform other duties and responsibilities as
requested by the management team. Qualifications - Must be at least
18 years of age - High school diploma - 1-year minimum of
management experience at a restaurant chain - Dedication to
providing exceptional customer service - Exceptional teambuilding
capacity - Strong math and Windows-based computer literacy - Must
demonstrate a high level of professionalism, good communication
skills, strong interpersonal and conflict resolution skills -
Ability to work flexible hours and days to support business hours
and needs. For physical requirements of the position, please
contact HR for the complete job description.
Keywords: Dairy Queen, San Marcos , Dairy Queen - Shift Leader - Urgently Hiring, Hospitality & Tourism , Schulenburg, Texas
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