Client Portfolio Manager - Security
Company: Allied Universal
Location: Point Comfort
Posted on: February 20, 2026
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Job Description:
Job Description Job Description Overview Company Overview:
Allied Universal®, North America's leading security and facility
services company, offers rewarding careers that provide you a sense
of purpose. While working in a dynamic, welcoming, and
collaborative workplace, you will be part of a team that
contributes to a culture that positively impacts the communities
and customers we serve. Job Description Allied Universal is
currently seeking a Client Portfolio Manager to lead a business
segment in a designated region. The primary role of the Client
Portfolio Manager is to enhance client experiences, build long-term
meaningful client relationships, and engage with employees that
deliver our services in the field. The individual will meet or
exceed operational goals by providing high-quality, professional,
competent, and committed service and an outstanding client and
employee experience. To support and ensure success in this role, we
provide a comprehensive, week-long management onboarding course
designed to provide best practices, tools, and guidance.
RESPONSIBILITIES: Set the direction, tone, and client-specific plan
for achieving agreed-upon service levels and meeting actionable
expectations for delivering measurable results Focus on hiring,
development, and retention of appropriate security officers and
Operations Managers and Field Supervisors overseeing remote managed
business Communicate high service level expectations consistently
to the team to ensure client and employee satisfaction and
retention Engage regularly with clients to share his/her expertise
to enhance the value of Allied Universal's offering Assist in
coordinating the day-to-day team effort of Operations Managers and
other assigned personnel to ensure that services are delivered in a
quality and cost-effective manner. Work with assigned personnel to
ensure that all contractually scheduled hours are met with a
minimum of unbilled overtime. Coach, counsel, and develop assigned
personnel to assist with their opportunity for
advancement/promotability Capably utilize WinTeam for scheduling
and billing and to produce reports (such as Scheduling Activity,
Invoice Aging by Tiers, Training Summary and Training Detail
reports) that require interpretation and action for effective
business management Enforce Allied policies as outlined by the
handbooks and executive memos. Work with all levels in the
organization to identify, analyze and solve problems and create
opportunities for continuous improvement Act as liaison between
Allied Universal and the customer to foster customer intimacy,
including travel to/from in person meetings Keep records and
prepare accurate and timely reports both manually and through
automated methods Maintain regular attendance to ensure avoidance
of unpredictable, frequent, and/or ongoing late arrivals and
chronic tardiness Actively participate in community and
business-related organizations QUALIFICATIONS (MUST HAVE): Must
possess one or more of the following: Bachelor's degree in criminal
justice, business or a related field Associate's degree in criminal
justice, business or a related field with three (3) years of
management experience in a high-volume workforce environment or
service industry High School diploma with five (5) years of
management experience in a high-volume workforce environment or
service industry Current driver's license if driving a company
vehicle, or personal vehicle in the course of conducting business
(e.g., client visits, attending networking events) Minimum of two
(2) years of experience in successfully building and developing
teams Minimum of one (1) year of experience driving operational
and/or financial metrics while demonstrating strong financial
acumen Leadership skills that foster teamwork, innovation, agility,
client relations and achieving desired results Results-oriented
problem-solving skills that meet client and employee needs, while
running a profitable business Proven strong service orientation,
excellent interpersonal, leadership and organizational skills
Manage multiple tasks with ability to manage multiple priorities,
complex situations, a diverse team of employees, and client
requirements on an ongoing basis. Excellent verbal and written
communication skills with the ability to communicate in a timely
manner any changes or recommendations that could have impact on our
service image or brand Dynamic networking skills displaying a
commitment to safety and trust by participating in local community,
client and industry events PREFERRED QUALIFICATIONS (NICE TO HAVE):
Law enforcement, military, and/or contract or proprietary security
services experience Experience managing a dispersed workforce in a
multi-location operation BENEFITS: Medical, dental, vision, basic
life, AD&D, and disability insurance Enrollment in our
company's 401 (k) or Supplemental Income Plan, subject to
eligibility requirements Eight paid holidays annually, five sick
days, and four personal days Vacation time offered at an accrual
rate of 3.08 hours biweekly. Unused vacation is only paid out where
required by law. Closing Allied Universal® is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race/ethnicity, age, color, religion,
sex, sexual orientation, gender identity, national origin, genetic
information, disability, protected veteran status or
relationship/association with a protected veteran, or any other
basis or characteristic protected by law. For more information:
www.aus.com If you have difficulty using the online system and
require an alternate method to apply or require an accommodation,
please contact our local Human Resources department. To find an
office near you, please visit: www.aus.com/offices. Requisition ID
2026-1528687
Keywords: Allied Universal, San Marcos , Client Portfolio Manager - Security, Human Resources , Point Comfort, Texas
