Repair Tech
Company: Poolie
Location: Austin
Posted on: February 5, 2026
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Job Description:
Job Description Job Description Description: In this role, you
will be a vital part of our growing pool service company,
contributing to our mission of providing exceptional service and
repairs to our customers. Your expertise will not only ensure
accurate diagnostics and high-quality repairs but will also
position you as a mentor to help train and support technicians.
With your skills and customer-focused mindset, you will help us
maintain excellence and achieve customer satisfaction while playing
an integral role in our team's growth and success.
Responsibilities: Diagnostics and Repairs: - Identify,
troubleshoot, and perform repairs on a variety of pool systems and
equipment to maintain operational excellence and ensure
long-lasting functionality. High-Quality Quotes: - Provide clear,
detailed, and high-quality repair quotes focused on making pools
run efficiently, adhering to current safety standards, and
utilizing reputable products with solid warranties. Your quotes
should reflect our commitment to excellence and provide customers
with confidence in their investments. Customer Communication: -
Before Service: Communicate with customers ahead of your arrival to
confirm the appointment, share your expected arrival time, and
address any preliminary questions. - During Service: Keep customers
informed throughout the troubleshooting process, explaining the
issues and recommended solutions clearly and professionally. -
After Service: Follow up with customers after repairs to ensure
satisfaction, address any additional concerns, and provide quotes
for further potential work that could improve their pool systems.
Maintain open communication to foster trust and long-term
relationships. Internal Team Communication: - Actively participate
in team communication via Slack to ensure seamless collaboration.
Share updates on ongoing repairs, ask for or provide
troubleshooting support, and communicate relevant details with
other technicians and team leaders to maintain operational
efficiency. Quality Assurance: - Deliver exceptional service and
attention to detail to ensure repairs meet or exceed customer
expectations, fostering long-term satisfaction. When quality
control issues do arise, handle them as a top priority by
addressing the problem promptly, communicating openly with
customers, and implementing immediate solutions to resolve
concerns. Ensure follow-up actions are taken to prevent recurrence
and maintain trust in our commitment to excellence. Customer
Service: - Represent the company professionally by maintaining a
customer-first mindset, effectively addressing any service-related
concerns, and providing solutions that align with our quality
standards. Team Collaboration: - Work closely with the service team
to support daily operations, share knowledge, and contribute to a
collaborative, team-focused work environment. Requirements:
Qualifications: - Previous experience in pool service and repairs
is required. - Residential Appliance Installer License (RAIL)
preferred. - Valid driver's license. - Ability to handle a
physically demanding workload. - A great team-player attitude with
the flexibility to wear multiple hats. - Strong customer service
mindset and communication skills. - Desire to be part of a
fast-growing, dynamic team. Benefits: - Medical, Vision, and Dental
Insurance - Short and Long Term disability paid for by company -
Employee Assistance Programs for mental health and wellness - Paid
Time Off - 10 Company Holidays - Training and Development
Opportunities - Employee Purpose Plan Schedule: - In Office- at
Branch - 8:00 am-5:00 pm Monday - Friday
PI13c821075566-25405-39558543
Keywords: Poolie, San Marcos , Repair Tech, Logistics, Transportation & Drivers , Austin, Texas
