Bilingual Customer Service & Product Support
Company: OneSupport
Location: San Marcos
Posted on: January 12, 2021
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Job Description:
OneSupport is looking for motivated individuals to join our team
in support of Google Fiber Television and Internet services. This
is an entry level technical support position on a growing
engagement with room for upward advancement.Full time and Part Time
positions available!Requirements:* Previous experience in customer
service, hospitality, or technology fields.* Strong written and
verbal communication skills.* A genuine drive to go above and
beyond to help customers.* Regular attendance and punctuality.*
Taking consecutive customer calls and talking for the duration of
your shift minus any breaks.* Typing 40+WPM frequently for the
duration of your shift minus any breaks.* Sitting or standing at
work-station for the duration of your shift minus any
breaks.Duties:* Troubleshoot Google Fiber television and internet
services.* Provide details in regards to the sales and sign up
process.* Help customers with billing and account management.*
Escalate issues as needed to other departments.Compensation:* Pay
Rate: $15 hourly, with chances for rapid advancement* Advancement
opportunities as all other internal positions are exclusively
promoted from within* Health, Dental, Vision, and Paid Time Off
available* Matching 401k* Access to significant discount programs
for many popular retailers and service providers* Unique monthly
incentive programs* Potential additional incentives for bilingual
agentsLocation: Training may be held remotely but this is an in
office position and reliable transportation is required.Job
Requirements:Requirements:* Previous experience in customer
service, hospitality, or technology fields.* Strong written and
verbal communication skills.* A genuine drive to go above and
beyond to help customers.* Regular attendance and punctuality.*
Taking consecutive customer calls and talking for the duration of
your shift minus any breaks.* Typing 40+WPM frequently for the
duration of your shift minus any breaks.* Sitting or standing at
work-station for the duration of your shift minus any
breaks.Duties:* Troubleshoot Google Fiber television and internet
services.* Provide details in regards to the sales and sign up
process.* Help customers with billing and account management.*
Escalate issues as needed to other departments.
Keywords: OneSupport, San Marcos , Bilingual Customer Service & Product Support, Other , San Marcos, Texas
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