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Bilingual Customer Service & Product Support

Company: OneSupport
Location: San Marcos
Posted on: January 12, 2021

Job Description:

OneSupport is looking for motivated individuals to join our team in support of Google Fiber Television and Internet services. This is an entry level technical support position on a growing engagement with room for upward advancement.Full time and Part Time positions available!Requirements:* Previous experience in customer service, hospitality, or technology fields.* Strong written and verbal communication skills.* A genuine drive to go above and beyond to help customers.* Regular attendance and punctuality.* Taking consecutive customer calls and talking for the duration of your shift minus any breaks.* Typing 40+WPM frequently for the duration of your shift minus any breaks.* Sitting or standing at work-station for the duration of your shift minus any breaks.Duties:* Troubleshoot Google Fiber television and internet services.* Provide details in regards to the sales and sign up process.* Help customers with billing and account management.* Escalate issues as needed to other departments.Compensation:* Pay Rate: $15 hourly, with chances for rapid advancement* Advancement opportunities as all other internal positions are exclusively promoted from within* Health, Dental, Vision, and Paid Time Off available* Matching 401k* Access to significant discount programs for many popular retailers and service providers* Unique monthly incentive programs* Potential additional incentives for bilingual agentsLocation: Training may be held remotely but this is an in office position and reliable transportation is required.Job Requirements:Requirements:* Previous experience in customer service, hospitality, or technology fields.* Strong written and verbal communication skills.* A genuine drive to go above and beyond to help customers.* Regular attendance and punctuality.* Taking consecutive customer calls and talking for the duration of your shift minus any breaks.* Typing 40+WPM frequently for the duration of your shift minus any breaks.* Sitting or standing at work-station for the duration of your shift minus any breaks.Duties:* Troubleshoot Google Fiber television and internet services.* Provide details in regards to the sales and sign up process.* Help customers with billing and account management.* Escalate issues as needed to other departments.

Keywords: OneSupport, San Marcos , Bilingual Customer Service & Product Support, Other , San Marcos, Texas

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