System Support Specialist II

Company: Texas State University
Location: San Marcos
Posted on: April 9, 2021

Job Description:

Posting Number2021079Posting/Functional TitleSystem Support Specialist IIUniversity Pay Plan TitleSystems Support Spec IILocationSan MarcosDepartmentOffice of Undergraduate AdmissionsRecruitment TypeOpen to AllJob TypeFull-TimeMonthly Salary$2,964 - $4,047.63Job CategoryNon-ExemptRequired Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.Bachelor's degree or an equivalent combination of education and experience.Prior experience managing aCRMDemonstrated ability to translate business requirements and system specifications into technical specifications and test plansEffective communication and presentation skills demonstrating experience with ability to interface and collaborate with technical teams, project managers, and clientsEffective time management skills, ability to prioritize multiple tasks and adhere to time action plansAttention to detailAvailability to work some evenings and/or weekends.Preferred Qualifications3 years of work experience in higher education;Prior experience with Slate or comparative product;Prior experience with Banner or otherERPsystems;Experience writing queries and reports;Working knowledge ofSQL;Working knowledge ofHTML,CSS, or JavaScript;Experience creating data transfer mapping and implementing integrations between multiple systems.Job DescriptionThe Office of Undergraduate Admissions seeks a System Support Specialist II. This position is responsible for day-to-day management of the SlateCRMsystem, including data integrity, system integration, staff training and overall support of the recruiting and admissions requirements of the office. This position reports to the Associate Director of Technology and work closely with Assistant Directors of Campaign Management and Marketing and Communication as well campaign owners and the recruiting team to utilize the SlateCRMplatform to execute strategic enrollment initiatives. The ideal candidate will be process-oriented, pay close attention to details, and have strong writing and analytical thinking skills. Additionally, this role will require in-depth knowledge of admission, marketing and business processes.Responsibilities include managing and leading the use of the SlateCRM, analyzing user functional requirements, including communication campaigns, online forms, data entry and effective communication campaign development based on user specifications. Additional responsibilities include conducting data queries, import and process student inquiries, test, implement and train Admissions staff on variousCRMroles while providing a high level of customer service.Job DutiesResponsibilities include technical development of communication campaigns, online forms and events and documentation to maximize use of the Admissions OfficeCRMsoftware. Provide training and support to departmental users onCRMproducts. Define and develop queries and reports to maximize the use ofCRM,SISand related software programs. Normal work hours are Monday-Friday, 8 a.m.-5 p.m. occasional weekend and evening work required.Additional Information to ApplicantsJob Open Date11/12/2020Job Close Date (posting closes at midnight)Open Until FilledYesNormal Work DaysMonday, Tuesday, Wednesday, Thursday, FridayNormal Work Hours Start8:00AMNormal Work Hours End5:00PMPosting NoticesYOU WILL BE REQUIRED TO ELECTRONICALLY ATTACH A RESUME AND COVER LETTER TO YOUR APPLICATION.Legal and Required NoticesTexas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.Texas State University is a member of the Texas State University System. Texas State University is anEOE.Texas State is committed to increasing the number of women and minorities in administrative and professional positions.Why work @ Texas State?--- Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!--- Generous paid time off: vacation, holidays, sick days and many more!--- Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensiveFREEwellness program--- Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.--- An inclusive Bobcat community: join our many social networks offered on and off-campus--- Retirement peace of mind:TRSpension, retirement plans and voluntary saving options with generous employer contributionsBy joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.Quick Linkhttps://jobs.hr.txstate.edu/postings/34041Applicant Document

Keywords: Texas State University, San Marcos , System Support Specialist II, Other , San Marcos, Texas