Coach is a leading design house of modern luxury accessories and
lifestyle collections, with a long-standing reputation built on
quality craftsmanship. Defined by a free-spirited, all-American
attitude, the brand approaches design with a modern vision,
reimagining luxury for today with an authenticity and innovation
that is uniquely Coach. All over the world, the Coach name is
synonymous with effortless New York style.
Coach is part of the Tapestry portfolio - a global house of
brands powered by optimism, innovation, and inclusivity.
Sales Support Associate
The Sales Support Associate role is an integral part of the
store's overall success and efficiency; demanding direct attention
to our brand commitment when servicing our customers. Leaving a
lasting impression on our customers through friendly, efficient
interactions at our cash wrap and a well-maintained sales floor.
Accurate and effective work, supporting the flow of product from
the moment of receipt through the point of sale is essential to
Sample of tasks required of role:
Greeting the customer with a smile and with eye contact and
offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers' needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple addons and sell gift cards
Maintain cash and POS media accurately and in compliance with
Create lasting impression by genuinely thanking customer and
provide reason to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and
Organize and clean stock room daily; to include offsite / remote
warehouse as applicable
Shift/organize product in the stockroom; react to sell through
and make room for new product
Manage stock levels/product ownership in back-of-house and sales
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell through and execute visual merchandising
Support sales floor activities, as directed
Effectively communicate information pertaining to price points,
features/benefits, color and stock availability to multiple
Respond to customer requests confidently; partner with sales
team or Store Management, when needed
Upkeep housekeeping standards
Experience: 1- 3 years of previous retail experience
(cashier/stock experience, sales etc.), preferably in a luxury
retail service environment. Possesses current knowledge of fashion
trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree
Technical: Knowledge of cash register systems, basic computer
skills (including the ability to use iPad/laptop, Mobile POS and
Internet), utilize walkie talkie, understand and read price and
product release sheets.
Physical: Ability to execute at a fast pace. Ability to
communicate effectively with customers and team. Ability to
maneuver the sales floor, sales shelves, and stock room; climbing,
bending, and kneeling are required. Ability to frequently lift and
carry up to 25 pounds and, at times, lift and carry product/cartons
up to 50 pounds to process product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability
Expectations, including ability to work a flexible schedule,
including nights, weekends, and holidays high retail traffic and
sales days (including but not limited to the day after
Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Our Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals
successfully; is constantly and consistently one of the top
performers; very bottom-line oriented; steadfastly pushes self and
others for results.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
- Creativity: Comes up with a lot of new and unique ideas; easily
makes connections among previously unrelated notions; tends to be
seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up,
down, and sideways, inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a
relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need
to finish; seldom gives up before finishing, especially in the face
of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can
shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future
consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed;
creates strong morale and spirit in their team; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be
said; provides current, direct, complete, and "actionable" positive
and corrective feedback to others; lets people know where they
stand; faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.
Coach is an equal opportunity and affirmative action employer
and we pride ourselves on hiring and developing the best people.
All employment decisions (including recruitment, hiring, promotion,
compensation, transfer, training, discipline and termination) are
based on the applicant's or employee's qualifications as they
relate to the requirements of the position under consideration.
These decisions are made without regard to age, sex, sexual
orientation, gender identity, genetic characteristics, race, color,
creed, religion, ethnicity, national origin, alienage, citizenship,
disability, marital status, military status, pregnancy, or any
other legally-recognized protected basis prohibited by applicable
law. Visit Coach at www.coach.com.
Req ID: 86383