Customer Service Representative
Company: Jon Wayne Service Company
Location: San Marcos
Posted on: June 5, 2021
Customer Service Representative
San Marcos / New Braunfels
Jon Wayne Heating and Air was started in 2001. Jon Wayne is a
residential service and replacement company. We are focused on this
segment of the Industry and strive for excellence in our
Today Jon Wayne is the largest and fastest growing Residential
service and replacement company in our market with an excellent
reputation for performance and as a place to work. The company
cares about employees, and insists that the employees care about
Call center hours are from 7 AM-9 PM Monday-Sunday. Call center
personnel sometimes work in excess of 40 hours per week during
periods of high demand. Employees are compensated accordingly.
Benefits of Joining our team!
- Vacation pay
- Continuing education
- We promote from within
- Family owned and Operated
- Must have successful work experience in the area of customer
service, inside sales, or telemarketing.
- Must be an excellent "people" person with superior skills in
the areas of customer service, problem resolution, and sales.
- Must have excellent writing, communication, and organizational
- Must possess superior communication and diplomacy skills
necessary to fully resolve any customer concern or complaint and
assure total customer satisfaction
- Must have minimum typing speed of 30 wpm
- Team Player, Organized, Reliable and Self-motivated
- Your primary responsibility is to help customers schedule
appointments for HVAC, Plumbing, and Electrical service.
- Ensure a company wide commitment to quality and total customer
- Randomly check with customers to be certain they are satisfied
with our performance.
- Work with dispatch to improve accuracy in scheduling and speed
- Be available to assist, in any way possible, the service and
installation departments to achieve their objectives.
- Commit to an ongoing process of self and formal education in
the fields of customer relations.
- Abide by all company procedures, and policies.
- Serve as a diplomat who represents the customers best interests
without regard to your coworkers or the company.
- Hourly pay + Incentives
- Bi-Weekly Payroll Year Round
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays
Thank you for reviewing our opportunity, for immediate
consideration please click the Apply button.
Equal Opportunity Employer, including disabled and veterans.
Jon Wayne is the largest and fastest-growing service and
replacement company in our market, with an excellent reputation for
performance and as a place to work. The company cares about its
employees, and insists that employees care about our customers.
Since opening our doors, Jon Wayne Service Company has been
nominated in previous years as a Top Contractor, Top Company To
Work For in the San Antonio Express News (8 years in a row), Dealer
of the Year (6 years), and a Dealer of the Year for the USA and
Canada, along with many more local and nationally recognized
We continually strive to make every customer happy with the service
we have provided them, and to maintain a high standard of ethics.
In 2016, in recognition of our outstanding employees and their
efforts, we were awarded both the local and the international BBB
Torch Award for Ethics. The BBB Torch Award is awarded to companies
that go above and beyond BBB Standards for Trust. Winning a BBB
Torch Award is a tremendous honor and an elite distinction.
There is a level of pride that moves through every fiber of this
company in all that we do. We never settle for second best, never
settle for good enough, and always finish what we start.
Thank you again for your interest in Jon Wayne Service
Keywords: Jon Wayne Service Company, San Marcos , Customer Service Representative, Other , San Marcos, Texas
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