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Customer Service Representative

Company: Grande Communications
Location: San Marcos
Posted on: June 6, 2021

Job Description:

Job Description Grande Communications is looking for a few great folks to be the voice of Grande! The Customer Service Representative is responsible for answering incoming calls related to: customer billing statements; resolution of payment concerns; troubleshooting & problem resolution of cable, internet and phone services; selling of new service; and general inquiries. This role will work to resolve technical issues over the phone and set up agreed upon service calls only as necessary. This position also promotes products and services to meet customer needs. Requirements Education: High school diploma or equivalent; One to two years of experience within a customer service high-volume call center. Prior telemarketing, trouble shooting and/or retail sales a plus; Enthusiastic, upbeat customer-focused attitude with the ability to listen to and empathize with the customer. Focus on maintaining and retaining satisfied and happy Grande customers; Basic working knowledge of cable TV, Internet and phone services; Flexible to work evenings, weekends, holidays, and overtime as required; Proven mathematical ability to calculate basic transactions; Must have excellent written & verbal communication skills; Ability to work in a fast paced, often changing environment; Telecommunications experience a plus but not required; Working knowledge of how to navigate in a Windows environment (Proficient PC skills in a Windows environment). Training Starts June 14, 2021 Sound like the career opportunity you've been waiting for? Apply now for immediate consideration! RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each others differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Company Description Grande Communications is a Texas-based broadband communications company that offers a full suite of Internet, TV and Phone services for residential and business customers. Like the Texans we serve, we're proud of our independent, 'can-do' attitude that has enabled us to serve over 140,000 customers in communities big and small across Texas. Providing superior employee and customer satisfaction is not easy, but it is the path Grande chooses to take. "Here for you" means we deliver the customer service that our communities deserve as well as competitive pricing and reliable services. It also means we are dedicated to providing employees a superior career opportunity!

Grande's values support our unique dedication to superior customer service:

At Grande: We take care of our customers. We take care of each other. We do what we say we are going to do. We have fun!

Keywords: Grande Communications, San Marcos , Customer Service Representative, Other , San Marcos, Texas

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