Customer Service Rep- Ameridrives

Company: Altra Industrial Motion Corporate
Location: San Marcos
Posted on: June 6, 2021

Job Description:

The Customer Service Representative receives inquiries and orders from sales representatives, distributors, and OEM customers by telephone or mail. Responds to inquiries as to the proper price and delivery schedule. Answers technical and commercial questions and when appropriate, refers technical questions to application engineering or Product Manager. Manages assigned customer relationships. Processes quotes and enters orders with proper price, delivery, and specifications. Responds to expediting calls with order status. Refers requests for literature and assistance to the proper persons. Also handles return goods authorizations and initiates credits.

Essential Duties and Responsibilities

• Product cross training is required to prepare for customer inquiries by studying products, services, and customer service processes
• Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information and quotes, verifying customers understanding of information and answer.
• Handles inbound sales leads to convert calls into sales and overcomes technical and business objections of potential customers. Provides information to engineering by answering questions and requests
• Maintains and follows up with factory orders, estimates dates of delivery to customer based on knowledge of production and delivery schedules. Investigates and resolves customer problems with deliveries and the product after shipment.
• Enters new customer data and other sales data for current customers into computer database.
• Maintains product and company reputation by complying with government regulations, ensures compliance with all ISO procedures within the order entry process.
• Other duties as assigned.

Critical Competencies

Language Skills - The ability to read and interpret documents such as drawings, general business periodicals, professional journals, safety rules, operating and maintenance instructions, technical and procedure manuals and government regulations. Ability to write routine reports, operating instructions, procedure manuals, and business correspondences. Ability to effectively present information and respond to questions from groups of employees and managers, customers, clients, and the general public.

Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education and Experience Requirements

• High School or GED, some College a plus
• Must have good communication skills and telephone manners
• Computer literacy is essential
• Good interpersonal skills
• 2 years in customer service field
• SAP experience preferred

Physical Demand and Work Environment:

Physical Demands- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and sit. The employee is frequently required to walk; use hands to finger, handle or feel; reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock, explosives and vibration. The noise levels in the work environment it usually moderate. However, on some instances this job may require work in areas where ear protection is necessary.

EEO Statement: The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: If you have a disability and need assistance accessing or using this website to apply for a position, you can request assistance by sending an email

The company in which you have expressed employment interest is a subsidiary or affiliate of Altra Industrial Motion Corp. The subsidiary or affiliate is referred to as an ""Altra Company."" Altra Industrial Motion Corp. and all Altra Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. The ""EEO is the Law"" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process will have the opportunity to request accommodation during the application process.

Keywords: Altra Industrial Motion Corporate, San Marcos , Customer Service Rep- Ameridrives, Other , San Marcos, Texas