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Assistant General Manager / APM

Company: Embassy Suites San Marcos Hotel, Spa and Conferenc
Location: San Marcos
Posted on: June 6, 2021

Job Description:

Hotel:
San Marcos Embassy Suites

Job Description

Profile:

Telecommute: No

Bonus Eligible: Yes

Direct Reports: Yes - Multiple

Reports To: General Manager

Primary Purpose:

The primary purpose of the All-Purpose Manager is to perform multiple cross functional responsibilities in a fast-paced and dynamic work environment as well as establish and prioritize the tasks for the hotel teams while managing several deadlines.

Work Performed:

The All-Purpose Manager will be tasked with the following duties, responsibilities, and assignments:


  • -Responsible for the property's operations in General Manager's absence;

  • -Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline

  • -Ensure daily inventory is managed to maximize all potential Rooms and Food & Beverage revenue;

  • -Participate in development of short and long-term financial and operational plans for the property;

  • -Assist the General Manager with development of profit and loss statements, budgets, and financial forecasts;

  • -Achieve all guest service standards, constantly seeking ways to improve products and services, as well as increase volumes and profits.

  • -Receive and respond to guest complaints in a timely manner;

  • -Ensure compliance with all Atrium policies and procedures, as well as all local, state, and federal laws and regulations;

  • -Empathize and engage with associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork and perseverance;

  • - Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline

  • - Clean and disinfect guest rooms and common areas within approved standards ;

  • - Conduct opening and closing of housekeeping ;

  • - Basic knowledge of laundry operations to include the ability to wash, dry, iron and fold laundry ;

  • - Complete room inspections ;

  • - Conduct room inspections, room PM as needed and identify and prioritize repairs as appropriate;

  • - Change lock batteries, conduct interrogations and program guest room locks;

  • - Basic engineering requirements to include minor plumbing and repairs;

  • - Working knowledge of security devices for guest rooms and buildings;

  • - Check in and out guests, answer phones and transfer calls;

  • - Perform night audit duties;

  • - Basic knowledge of front desk property management system;

  • - Ability to setup and serve banquet events;

  • - Assist with expediting breakfast, lunch, or dinner as needed;

  • - Perform cooking and cleaning duties in kitchen as needed;

  • - Demonstrate basic F&B knowledge to include, but not limited to serving customers in all areas of F&B, Banquet, Comp Services, Concierge, Restaurant and Bar areas;

  • - Maintain records and daily reports of operations;

  • - Ensure compliance with Atrium policies and procedures and all local, state, and federal laws and regulations;

  • - Manage daily payroll standards and manage daily expenses within company standards;

  • - Understand hotel emergency procedures to include fire, life and safety; and

  • - Any and all other work as required to complete the primary purpose of the position.


Qualifications:

Required Prior Experience:

2+ Years of experience in hotel Management or similar field

Preferred Prior Experience:

Department head experience to include Rooms and/or Food & Beverage

Required Education:

High School Diploma or Equivalent

Preferred Education:

Associates degree in Hospitality, Business or related field

Required Technology:

Basic computer knowledge, including Microsoft Office

Preferred Technology:

Workday

Physical:

Ability to lift, pull, push up to 25lbs regularly

Other:

Experience with making and implementing HR-related decisions, Working knowledge of multiple departmental operations;

Flexibility to work mornings, days, evening, nights, weekends, and holidays

Competencies:

(60) Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

(34) Managerial Courage

Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

(31) Interpersonal Savvy

Relates well to all kinds of people-up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Keywords: Embassy Suites San Marcos Hotel, Spa and Conferenc, San Marcos , Assistant General Manager / APM, Other , San Marcos, Texas

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