Financial Customer Service Representative

Company: TaskUs
Location: San Marcos
Posted on: May 13, 2022

Job Description:

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!

So what does a Financial Customer Service Representative really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being top-notch. So come on, we need your full concentration on what it's like being a Financial Customer Service Representative.

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Core Responsibilities:

• We need someone with an outstanding commitment to customer service, with the work experience to match.
• We also need someone with at least a high school diploma or GED; an associate's or bachelor's degree is preferred.
• Experience in handling multi-channel customer support platforms: calls, chat, email & social media.
• (Must have 2 out of the 4).
• Someone who is able to work both weekdays and weekends.and is able to work morning, midday and evening shifts.
  Requirements:
  
  • Experience with customer service via phone, email and live chat support
    • Experience in Customer Service, Sales, Billing, Collections, and Technical Support is preferred
      • Strong verbal and written communication and comprehension skills.
        • Proficiency in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications
          • Ability to type at least 35+ WPM, and willingness to complete a typing assessment
            • Problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
              • The ability to multitask and has a high attention to detail
                • Self-motivated and able to work independently as well as contribute to cross-functional and global teams
                  • Flexibility and ability to quickly adjust to frequent process and information changes
                    About Us:
                    
                    We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.
                    
                    In addition to our truly #Ridiculous culture, you'll enjoy benefits like:
                    
                    
                    • Outstanding Medical, Dental, Vision and Prescription plans
                    • 401k Match
                    • Pet Insurance
                    • In-house Wellness Coaches
                    • Tuition and Professional Development Reimbursement Plans
                    • Hundreds of Discounts with the Brands you Love and Use
                      TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
                      
                      TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
                      
                      TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
                      
                      If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
                      
                      TaskUs is an Equal Opportunity Employer Associated topics: call center associate, client service, customer care representative, internship, rep, representative, service, service agent, service specialist, telephone

Keywords: TaskUs, San Marcos , Financial Customer Service Representative, Other , San Marcos, Texas