Retail Customer Service Associate
Company: FedEx Office
Location: San Marcos
Posted on: January 18, 2023
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Job Description:
POSITION SUMMARY:The Store Consultant consistently delivers a
positive customer experience to all customers, utilizing
consultative skills to anticipate customer needs, suggest
alternatives and provide solutions. This customer service focused
team member is knowledgeable in all areas of the Store's business,
including print, signs & graphics, and shipping.They will be
responsible for taking orders, coordinating activities in the
Store, providing pricing and product information, and recommending
appropriate FedEx Office products and services. The Store
Consultant will operate and maintain a wide variety of equipment,
move boxes and equipment, stock materials, manage the production
queue and output, manage complex projects, manage retail supply,
and complete assigned tasks based on priority.GENERAL DUTIES AND
RESPONSIBILITIES:(This is a representative list of the general
duties the position may be asked to perform, and is not intended to
be all-inclusive) PeopleFollows instructions of supervisors and
assists other team members in performing store functionsAssists in
the training of store team membersServiceDemonstrates consultative
behaviors in a retail environment to understand each customer's
individualized needProvides customer expertise in printing, signs
and graphics and shipping product lines and can recommend
appropriate FedEx Office products and servicesProvides an
outstanding customer service experience by using consultative
skills to anticipate customer needs, suggest alternatives, and find
solutions to meet customer needsEnsures all customer problems are
resolved quickly and to the satisfaction of the customerTakes
complex customer orders using order systems and provides accurate
pricing informationAssembles parcels and prepares goods for
shipping by wrapping items in insulation, inserting items into
shipping containers, weighing packages, and affixing labels to
parcelsSets up and operates printing, binding, and other related
equipment using customer supplied original media and
documentsMaintains a safe, clean and orderly retail
StoreProfitEnsures confidentiality of customer data and careful
handling of documents, media, and packagesProcesses financial
transactions using a Point of Sale terminal (POS),including
handling cash and making changeCleans, repairs, and stocks all
retail store printing and shipping equipment and supplies to
provide optimal performance and availabilityStays current on retail
Store merchandising materials and ensures proper display of all
retail area product and signageTakes preemptive action to prevent
errors and wasteCompletes required financial paperwork and may
assist with financial reporting including daily sales, close-outs
and bank depositsFollows FedEx Office standard operating procedures
as well as adhering to legal, HR, safety, customer service and
security policies and proceduresSelf-ManagementPerforms multiple
tasks at the same timeLooks for opportunities to improve knowledge
and skills within the retail StoreAble to operate with minimal
supervisionAdheres to all FedEx Office team member and retail store
standards, as outlined in the team member handbookAll other duties
as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High
school diploma or equivalent education6+ months of specialized
experienceExcellent verbal and written communication skillsFor new
hires, must meet all FedEx Office employment qualifications in
force at time of hiringFor current FedEx Office team members, must
meet hiring criteria for the position and transfer requirements as
outlined in the Team Member HandbookESSENTIAL FUNCTIONS:Ability to
stand during entire shift, excluding meal and rest periodsAbility
to move and lift 55 poundsAbility, on a consistent basis, to
bend/twist at the waist and kneesAbility, on a consistent basis, to
communicate effectively with customers, vendors, and other team
membersAbility, on a consistent basis, to perform work activities
requiring cooperation and instructionAbility, on a consistent
basis, to function in a fast-paced environment, under substantial
pressureAbility, on a consistent basis, to maintain attention and
concentration for extended periods of timeAbility, on a consistent
basis, to work with minimal supervisionAbility, on a consistent
basis, to report regularly to work and maintain established
business hours in order to support the FedEx Office business;
regular attendance and/or reporting could include regular
attendance at a physical location and/or maintaining established
business hours depending on the scope and nature of the
positionQuality Driven Management strives to deliver market-leading
customer experience, business excellence, and financial return
through a Quality-oriented culture and day-to-day application of
Quality science.Suggests areas for improvement in internal
processes along with possible solutions.Works with management to
reduce company costs/wastes, and to optimize profitability in areas
of responsibility.Applies Quality concepts presented at training
during daily activities.Supports FedEx Office Quality
initiatives.We are an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
law. All offers of employment made by FedEx Office are contingent
upon the successful completion of a background investigation and a
pre-employment drug screen (which must be completed within 2
business days of any conditional offer of employment). The
existence of a criminal record is not an automatic or absolute bar
to employment and a candidate's criminal record will be considered
individually based on factors such as the relationship between the
job sought and the criminal offense, the timing of the offense, the
nature of the offense, and any other relevant information. FedEx
Office will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable state and local laws, including
the San Francisco Fair Chance Ordinance and the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance. America's
Military Veterans and individuals with disabilities are strongly
encouraged to apply. If you have a disability and you need
assistance in order to apply for a position with FedEx Office,
please email us at hr.recruiting@fedex.com.
Keywords: FedEx Office, San Marcos , Retail Customer Service Associate, Other , San Marcos, Texas
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