Bilingual (English/Spanish) Customer Service Advisor
Company: TaskUs
Location: San Marcos
Posted on: May 18, 2023
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Job Description:
It started with one ridiculously good idea - Create a different
breed of BPO! We at TaskUs understand that achieving growth for our
partners requires a culture of constant motion; exploring new
technologies, being ready to handle any challenge in a moment's
notice, mastering consistency in an ever-changing world - that's
what it takes to get there. If that's something you want to be
apart of, apply today! What does a Bilingual Customer Support
Advisor really do?Think of yourself as someone who will provide
world-class service to our customers in an accurate, efficient, and
respectful manner on every call as measured by different
performance metrics, so not everyone can qualify for this role.We
make sure we get the best of the best, after all, we are a
ridiculously good company so we make sure our employees are
top-notch. So come on, now we need your full concentration because
it's time to imagine what it's like being a Customer Support
Advisor.As a Customer Support Advisor, you will.... * Research and
resolve issues reported by the client's end-users via phone, email,
and chat support. * Manage and maintain a test lab of devices
running services to be used for reproducing customer issues. *
Ensure that all log-in and passwords (both internal & external) are
kept confidential. * Document all information on customer
interaction according to standard operating
procedures.Requirements:* Must be willing to complete an assessment
that includes a typing test of 25 wpm* Great communication skills,
written and orally* Demonstrate strong abilities to work
independently and as a team player* Must be adaptable and flexible,
demonstrating abilities to work with process and information
changes* Must be at least 18 years of age* Must have at least a
High school diploma or GED* Must be willing to participate in a
background screeningRecommended:*Experience with phone, email and
live chat support * Experience in customer service, sales, billing,
collections, or technical supportAbout Us:We are a collective of
highly capable humans, who understand how to deploy technology and
data to best serve your purpose. From Digital CX to Content
Security, AI Operations, Consulting, and anything in between, we
consider ourselves responsible for protecting our partners'
interests and supporting their long-term success through innovation
and technology-powered by ridiculously smart people.In addition to
our truly #Ridiculous culture, you'll enjoy benefits like:
Keywords: TaskUs, San Marcos , Bilingual (English/Spanish) Customer Service Advisor, Other , San Marcos, Texas
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