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User Services Consultant II

Company: Texas State University
Location: San Marcos
Posted on: July 11, 2020

Job Description:

Posting InformationPosting Number2020154Posting/Functional TitleDesktop Management SpecialistUniversity Pay Plan TitleUser Services Consultant IILocationSan MarcosDepartmentManaged ServicesRecruitment TypeOpen to AllJob TypeFull-TimeMonthly SalaryCommensurate with experienceJob Category ExemptRequired Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.1.Advanced experience installing, configuring and troubleshooting Windows desktop computers in an enterprise or educational environment. 2.Advanced experience installing, configuring and troubleshooting Mac desktop computers in an enterprise or educational environment.3.Experience with Microsoft Active Directory security roles and Group Policy Management4.Experience with software package development, testing and deployment for Windows desktop computers or Mac's in an enterprise or educational environment5.Customer service experience providing multi-level technical support to end users, both remotely and in person.6.Ability to manage many projects and priorities at the same time.7.Ability to document information technology systems and best practice procedures.8.Must be willing to work additional hours, sometimes with little advanced notice, to complete projects and meet deadlinesPreferred QualificationsExperience with managing technical resources in classrooms, labs or other learning environmentsAdministration experience with Microsoft SCCM, Ivanti LANrev, MDT or JamfExperience with software package development, testing and deployment in a multi-platform environmentExperience with an enterprise level Mobile Device Management solution, primarily for iOSExperience with an enterprise level Encryption solution.Experience with scripting languages (Batch, Bash, Powershell, SQL, VBScript, etc.)Experience in support and management of Microsoft Server 2012 or higherExperience managing enterprise level print management solutionsExperience using a support ticketing systemFamiliar with ITIL Foundations and Change Management basicsJob DescriptionThe IT Assistance Center (ITAC) Managed Services department in the division of Information Technology is seeking a highly qualified technical professional to assist with the day-to-day support of university owned technical resources. Primary duties include: advanced level technical support of various computing hardware including, desktops and mobile devices, the creation, customization, delivery and maintenance of software packages; mobile device management; configuration of Group Policies; administration of license managers, encryption servers, service delivery and desktop management tools; software/OS patch-management; and consulting with faculty, staff and the university technical community on best practices and advanced technical issues.Job DutiesManagement of university computing equipmentAdministration and support of campus encryption solutionSoftware package development and delivery for multiple platformsPrint server management and maintenanceLicense server management and maintenanceAdvanced troubleshooting of systems and network problemsAdministration and support of service delivery systems and applicationsProvide advanced technical support and consulting to a very diverse user baseWork with vendors and outside technical contacts to implement reliable solutions to a variety of technical issuesPerform other duties as assignedAdditional Information to ApplicantsCover letter and resume are required.IT Assistance Center will not sponsor or transfer visa sponsorship.Work hours beyond 8-5 business hours may be required during peak times.A separate application is required for each Texas State University job posting.If you are interested in this opportunity, you may also want to consider our other ITAC openings:Lab and Classroom Desktop Management Specialist: http://jobs.hr.txstate.edu/postings/29695Desktop Management Specialist: http://jobs.hr.txstate.edu/postings/29690Job Open Date12/09/2019Job Close Date (posting closes at midnight)Open Until FilledYesNormal Work DaysMonday, Tuesday, Wednesday, Thursday, FridayNormal Work Hours Start8:00AMNormal Work Hours End5:00PMPosting NoticesYOU WILL BE REQUIRED TO ELECTRONICALLY ATTACH A RESUME AND COVER LETTER TO YOUR APPLICATION. Legal and Required NoticesTexas State University, to the extent not in conflict with federal or state law, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans' status, sexual orientation, gender identity or expression.Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.Texas State University is a member of the Texas State University System. Texas State University is an EOE.Texas State is committed to increasing the number of women and minorities in administrative and professional positions.Why work @ Texas State? --- Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents! --- Generous paid time off: vacation, holidays, sick days and many more! --- Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program --- Great professional development opportunities: choose from a variety of workshops, training, online learning and even access educational leave opportunities and reimbursement for academic courses --- An inclusive Bobcat community: join our many social networks offered on and off-campus --- Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.Quick Linkhttp://jobs.hr.txstate.edu/postings/29691Applicant DocumentRequired DocumentsResumeCover LetterOptional DocumentsLetter of Recommendation #1DD 214/DD1300Letter of Recommendation #2Supplemental QuestionsRequired fields are indicated with an asterisk (*).

Keywords: Texas State University, San Marcos , User Services Consultant II, Professions , San Marcos, Texas

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