Help Desk Analyst
Company: McCoy's Building Supply
Location: San Marcos
Posted on: April 20, 2024
Job Description:
Job DescriptionTime Type:Part timeRole Details:Time Type: Part
TimeStarting Pay: $16 / HRJob Location: 1350 IH 35 N, San Marcos,
TX 78667SUMMARYProvide quality technical support for Point of Sale
Hardware, PC Hardware and PC Software to internal customers.
Provide first level support for LAN and WAN equipment to all
locations.ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned.
- Provide professional technical support to corporate and store
employees over the telephone, via email and in person.
- Completes the installation, testing and setup of PC equipment
in workstations.
- Provide technical support for computers, peripherals, and
hardware to include replacing hardware and cabling in
workstations.
- Provide technical support and maintenance for corporate
headquarters and store printers, copiers, and fax machines.
- Research, resolve and respond to technical problems and
questions to all users.
- Document all calls in our call tracking system.
- Escalate and notify proper individuals through established
guidelines when unable to resolve an issue/problem at the first
level.
- Assist supervisor in additional projects and reporting.
- Exercise proper phone etiquette and excellent communication
skills.
- Participate in after-hour support rotation schedule which
requires afternoon/evenings and Saturday coverage.
- Keep up to date with procedural and technology changes in the
company.
- Follows Standard Operating Procedures when carrying out
position responsibilities.
- Attends and participates in team meetings, training sessions,
and company-sponsored programs as required.
- Actively participate in team meetings and projects.SUPERVISORY
RESPONSIBILITIESThis job has no supervisory
responsibilities.QUALIFICATIONS -
- High school diploma or general education degree (GED) and six
months to one-year related experience and/or training; or
equivalent combination of education and experience.
- Strong general knowledge of computer hardware and software.
Experience preferred.
- Ability to read and comprehend simple instructions, short
correspondence, and memos.
- Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
-
- Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. - Ability
to deal with problems involving several concrete variables in
standardized situations.
- Ability to utilize and maintain a strong working knowledge of
PC and laptop hardware, MAC21, Windows 10 Operating Systems, MS
Office 0365 (Excel, Word, PowerPoint, Access, Outlook), Sharepoint,
Remote Access, and basic LAN Architecture and other 3rd party
software applications at an intermediate-to-advanced level.WORK
AVAILABILITY
- Must maintain regular and acceptable attendance at such level
as is determined by management.
- Must be regularly available and willing to work approximately
16 to 25 hours per week, or such other hours per day or hours per
week as the employer determines are necessary or desirable to meet
business needs.
- Must be willing to work additional hours per day or per week as
available as the employer determines is necessary or desirable to
meet business needs.
- Must be available and willing to work weekends and holidays as
the employer determines are necessary or desirable to meet its
business needs. Saturdays are required.
- This position will provide on-call support for after-hours
service on a rotating basis, including Saturdays, and adhere to the
McCoy on-call coverage guidelines.PHYSICAL DEMANDS The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is
frequently required to sit, use hands to finger, handle, or feel;
and talk or hear. - The employee is occasionally required to stand,
walk, reach with hands and arms, climb or balance, and stoop,
kneel, crouch, or crawl. - The employee must frequently lift 10 -20
pounds, and occasionally be able to lift up to 50 pounds. -
Specific vision abilities required by this job include color
vision, and ability to adjust focus.WORK ENVIRONMENT The work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.
- The noise level in the work environment is usually moderate. -
The work environment for this position may require the person to
work near moving or mechanical parts. - In this position there is a
risk of electrical shockMcCoy's is an equal opportunity employer.
Equal access to programs, services and employment is available to
all persons. Those applicants requiring reasonable accommodations
in the application and/or interview process should contact a
representative of the People Development Department at (866)
896-0884. EOE, AAP, D, F, VA
Keywords: McCoy's Building Supply, San Marcos , Help Desk Analyst, Professions , San Marcos, Texas
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