Lead Value Consultant
Company: Sprinklr
Location: Austin
Posted on: May 5, 2025
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Job Description:
Sprinklr is a leading enterprise software company for all
customer-facing functions. With advanced AI, Sprinklr's unified
customer experience management (Unified-CXM) platform helps
companies deliver human experiences to every customer, every time,
across any modern channel. Headquartered in New York City with
employees around the world, Sprinklr works with more than 1,000 of
the world's most valuable enterprises - global brands like
Microsoft, P&G, Samsung and more than 50% of the Fortune
100.Learn more about our culture here: The Sprinklr Way.Job
Description
Sprinklr is looking for a Lead Value Consultant to support the
design and deployment of our G lobal T op accounts program and the
delivery of customer engagements within our Americas sales theater
.Tea m overviewThe Value team is the Center of Excellence for our
top accounts program (Bear Hug). Our mission is to empower account
team s to build long-term partnerships rooted in value with our t
op customers , with the goal of driv ing customer outcomes and
account health, retention & growth.We build repeatable
outcome-based selling and success best practices on the back of
white glove services for our T op accounts , and deploy them at
scale to the broader account base.White glove services include
support for strategic account & renewal planning , outside-in
executive points of view , s trategic partnership vision s &
roadmap s, business case s , value realization assessments , key
executive meeting s & workshop s , executive proposal s & strategic
RFP response s.In this role, you will be responsible for (1)
delivering white glove services to our T op accounts , (2) building
repeatable outcome-based selling and success best practices , and
(3) deploy ing these best practices at scale through first line
managers, enablement / coaching and self-service .Main r
esponsibilities(1) D elivering white glove services to our top
accountsWork with our Americas sales leadership to prioritize
accounts/deals to support .Partner with account teams on customer
engagements for the prioritized accounts/deals , e.g. :Strategic
account & renewal p lanning : D efine a clear plan for driving
account health, retention & growth in the near and longer terms
.Outside-in executive point of view: Build and present a
customer-first, value-based, point of view aimed to inspire the
C-suite to transform the front office with Sprinklr .Strategic
partnership vision & roadmap : Co-create and co-present with the
customer a joint vision, roadmap and future state architecture for
a strategic partnership .Value realization: C onduct an adoption
health check of Sprinklr capabilities in the current contract , and
co-create and co-present with the customer a cost benefit analysis
of adopted capabilities and the value potential of unused
capabilities.Business case : Co-create and co-present with the
customer a cost benefit analysis of other S prinklr capabilities
that could accelerate the customer's strategic priorities
.Executive meetings & workshops : Prepare and facilitate meetings
and workshops with customer executives that drive awareness,
alignment and commitment on how customer s can achieve their goals
with Sprinklr , such as Executive business reviews .Strategic RFP
response support : Prepare and present an executive-grade response
to a strategic RFI / RFP .Executive p roposal : P repare and
present an exec utive -grade commercial proposal to executive
buyers , both in the business and IT.(2) Building repeatable
outcome-based selling and success best practicesBased on the
delivery of white glove services, build /pilot / contribute to, and
maintain playbooks designed to improve account health, growth and
retention, such as Business case playbooks for specific solutions &
industries , and Sprinklr Adoption playbooks.Develop and reinforce
an ongoing feedback loop to improve the impact of these playbooks
.(3) D eploy ing best practices at scale through 1 st line
managers, enablement / coaching and self-serviceBuild processes
that empower first line managers to deploy these playbooks with
their Top accounts , and brief first line managers on the playbooks
and processes .Support the configuration and maintenance of
outcome-based success and selling tools, which may include building
value models for new solutions .Partner with Sales Enablement to
develop enablement strategies across sales regions to share best
practice content and drive adoption at scal e, which may include
building online courses and other self-service mechanisms.Coach
specific account teams on how to drive account health, retention
and growth though office hours or 1:1 back-office coaching
sessions.Desired skills & experience7 + years of relevant
experience in (1) Value Consulting/ Value Engineering with a
leading software vendor and/ or (2) a top tier management
consulting fir m with exposure to front-office processes and cloud
technologies, and/or a (3) customer-facing sales/presales role with
a leading software vendor, focusing on strategic customers and
prospects.Expert isein building ROI models, business cases, value
realization assessments and point of views across a range of
industries and customers. Strong executive presence with an ability
to simplify and communicate complex topics to C-Suite audiences
.Excellent interpersonal, written, and verbal communication skills
with a strong ability to tell compelling value-led stories
.Outstanding presentation skills including public speaking, meeting
and workshop facilitation, and whiteboarding .Demonstrated success
in working cross-functionally and collaborating across business
units (Sales, Success, Solutions Consulting, Product, Product
Marketing, Pricing, etc ) .Proven record of outsized impact as an
individual contributor , including account retention and growth.A
dvanced cloud collaborat ion , including advanced Office 365 use
(Word, PowerPoint, Excel) and digital productivity and asynchronous
collaboration expert ise .Bachelor's degree in business, economics,
and/or field focused on quantitative analysis ( e.g. mathematics,
engineering, computer sciences) preferred .MBA preferred .Who you
arePassionate about deriving insights from data and adjusting
strategy accordingly .Obsessed with quality; always building for
best practice in everything you do, regularly challenging
yourselves and others - constructively.A builder, who produces
significant amounts of tangible outputs out of very little ; you're
not afraid of "blank pages ".A proactive self-starter, eager for
feedback and mentorship, with a natural curiosity and openness to
fresh ideas and opportunities.Highly reliable , always delivering
on promises - even the smallest ones; being on time to meetings,
and able to manage significant volumes of incoming signals (emails,
Teams pings, WhatsApp, Office 365 comments etc.) without being
overwhelmed and without letting things "fall through the
crack".Confident in sharing alternative perspectives with senior
leaders and customers, and are quick to support colleagues in
high-stakes moments.Comfortable in ambiguity and supportive of your
team in doing the same.Well-organized and flexible; able to move
from initiative to initiative without delay.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you
belong, are happier today than you were yesterday, and your
contributions matter. At Sprinklr, we passionately, genuinely care.
For full-time employees, we provide a range of comprehensive health
plans, leading well-being programs, and financial protection for
you and your family through a range of global and localized plans
throughout the world.
For more information on Sprinklr Benefits around the world, head to
https://sprinklrbenefits.com/ to browse our country-specific
benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to
enable every organization on the planet to make their customers
happier. Our vision is to be the world's most loved enterprise
software company, ever.
We believe in our product: Sprinklr was built from the ground up to
enable a brand's digital transformation. Its platform provides
every customer-facing team with the ability to reach, engage, and
listen to customers around the world. At Sprinklr, we have many of
the world's largest brands as our clients, and our employees have
the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has
the potential to be amazing. We empower each Sprinklrite in the
journey toward achieving their personal and professional best. For
wellbeing, this includes daily meditation breaks, virtual fitness,
and access to Headspace. We have continuous learning opportunities
available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels
like they belong and are operating in a judgment-free zone
regardless of gender, race, ethnicity, age, and lifestyle
preference, among others. We value and celebrate diversity and
fervently believe every employee matters and should be respected
and heard. We believe we are stronger when we belong because
collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an
affirmative-action employer. We are committed to equal employment
opportunity regardless of race, color, ancestry, religion, sex,
national origin, sexual orientation, age, citizenship, marital
status, disability, gender identity, or Veteran status. See also
Sprinklr's EEO Policy and EEO is the Law.Compensation Range$110,000
- $146,000 - $183,000Sprinklr is a leading enterprise software
company for all customer-facing functions. With advanced AI,
Sprinklr's unified customer experience management (Unified-CXM)
platform helps companies deliver human experiences to every
customer, every time, across any modern channel. Headquartered in
New York City with employees around the world, Sprinklr works with
more than 1,000 of the world's most valuable enterprises - global
brands like Microsoft, P&G, Samsung and more than 50% of the
Fortune 100.Learn more about our culture here: The Sprinklr Way.Job
Description
Sprinklr is looking for a Lead Value Consultant to support the
design and deployment of our G lobal T op accounts program and the
delivery of customer engagements within our Americas sales theater
.Tea m overviewThe Value team is the Center of Excellence for our
top accounts program (Bear Hug). Our mission is to empower account
team s to build long-term partnerships rooted in value with our t
op customers , with the goal of driv ing customer outcomes and
account health, retention & growth.We build repeatable
outcome-based selling and success best practices on the back of
white glove services for our T op accounts , and deploy them at
scale to the broader account base.White glove services include
support for strategic account & renewal planning , outside-in
executive points of view , s trategic partnership vision s &
roadmap s, business case s , value realization assessments , key
executive meeting s & workshop s , executive proposal s & strategic
RFP response s.Role d escriptionIn this role, you will be
responsible for (1) delivering white glove services to our T op
accounts , (2) building repeatable outcome-based selling and
success best practices , and (3) deploy ing these best practices at
scale through first line managers, enablement / coaching and
self-service .Main r esponsibilities(1) D elivering white glove
services to our top accounts
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you
belong, are happier today than you were yesterday, and your
contributions matter. At Sprinklr, we passionately, genuinely care.
For full-time employees, we provide a range of comprehensive health
plans, leading well-being programs, and financial protection for
you and your family through a range of global and localized plans
throughout the world.
For more information on Sprinklr Benefits around the world, head to
https://sprinklrbenefits.com/ to browse our country-specific
benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to
enable every organization on the planet to make their customers
happier. Our vision is to be the world's most loved enterprise
software company, ever.
We believe in our product: Sprinklr was built from the ground up to
enable a brand's digital transformation. Its platform provides
every customer-facing team with the ability to reach, engage, and
listen to customers around the world. At Sprinklr, we have many of
the world's largest brands as our clients, and our employees have
the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has
the potential to be amazing. We empower each Sprinklrite in the
journey toward achieving their personal and professional best. For
wellbeing, this includes daily meditation breaks, virtual fitness,
and access to Headspace. We have continuous learning opportunities
available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels
like they belong and are operating in a judgment-free zone
regardless of gender, race, ethnicity, age, and lifestyle
preference, among others. We value and celebrate diversity and
fervently believe every employee matters and should be respected
and heard. We believe we are stronger when we belong because
collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an
affirmative-action employer. We are committed to equal employment
opportunity regardless of race, color, ancestry, religion, sex,
national origin, sexual orientation, age, citizenship, marital
status, disability, gender identity, or Veteran status. See also
Sprinklr's EEO Policy and EEO is the Law.Compensation Range$110,000
- $146,000 - $183,000The base salary range for this role at
minimum, midpoint and maximum is shown above. It is not typical for
a candidate to be hired close to or at the maximum of the salary
range . At Sprinklr, base pay depends on multiple individualized
factors, including experience, qualifications, job-related
knowledge and skills, and geographic location. Base pay also
depends on the relative experience, knowledge, skills to our
internal peers in the role. Base pay is only one part of our
competitive Total Rewards package: the successful candidate may
also be eligible to participate in Sprinklr's discretionary bonus
plan, commission plan and/or equity plan, depending on
role.US-based Sprinklr employees are eligible for a highly
competitive benefits package as well, which demonstrates our
commitment to our employees' health, well-being, and financial
protection. The US-based benefits include a 401k plan with 100%
vested company contributions, flexible paid time off, holidays,
generous caregiver and parental leaves, life and disability
insurance, and health benefits including medical, dental, vision,
and prescription drug coverage.WelcomeWe're excited that you're
interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your
application and continue to update your contact information as
appropriate.About UsHere at Sprinklr, we're on a mission to help
every organization on the planet create unified experiences that
make customers happier. That customer obsession mirrors our
commitment to our own people - to treating them like family, and to
sharing a culture that reflects our values.Our goal is to ensure
every employee feels like they belong and are operating in a
judgment-free zone regardless of gender, race, ethnicity, age, and
lifestyle preference, among others. We value and celebrate
diversity and fervently believe every employee matters and should
be respected and heard. We believe we are stronger when we belong
because collectively, we're more innovative, creative, and
successful.
Sprinklr is proud to be an equal employment opportunity workplace
and is an affirmative action employer. We are committed to equal
employment opportunity regardless of race, color, ancestry,
religion, sex, national origin, sexual orientation, age,
citizenship, marital status, disability, gender identity or Veteran
status.See Sprinklr's EEO Policy and Equal Employment Opportunity
is the Law notice.Sprinklr is committed to providing reasonable
accommodations for qualified individuals with disabilities and
disabled veterans during our application process. If you have a
disability or special need that requires accommodations, please let
us know by filling out this form .
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Keywords: Sprinklr, San Marcos , Lead Value Consultant, Professions , Austin, Texas
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