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Customer Support Services Rep

Company: Global Channel Management, Inc
Location: San Marcos
Posted on: April 1, 2021

Job Description:

Customer Support Services Rep needs 3+ years of Customer Service Customer Support Services Rep requires: Experience with SAP/CRM and/or other order management systems Strong working knowledge of Microsoft Office and SalesForce.com Medical Device or Pharmaceutical experience Associate degree or equivalent combination of education and experience. Exceptional phone etiquette and good listening skills Takes initiative and makes decisions Ability to work in a team-oriented, collaborative environment and independently Learns and adapts to new technologies and changing processes Strong ability to multi-task and prioritize with excellent organizational and communication skills Critical Thinking - Perform accurate and complete work, within deadlines, with or without direct supervision Communicate effectively with employees and internal/external contacts Customer Support Services Rep duties: Handle 80-100 calls/requests per day providing exceptional customer service within service levels Serve as liaison between direct sales personnel, customers and various entities at the organization Process orders from direct customers and/ Sales Representatives Utilize SAP/CRM to create orders for consumables, sales trunk stock, non-revenue orders and fulfills assigned order to cash responsibilities

Keywords: Global Channel Management, Inc, San Marcos , Customer Support Services Rep, Sales , San Marcos, Texas

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