Patient Services Representative - Float
Company: Vitalogy Skincare
Location: San Marcos
Posted on: March 19, 2023
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Job Description:
This position is required to float among multiple locations
including Bastrop, San Marcos, Southwest Austin locations.
Position Summary: This position under general supervision, operates
as part of the care team performing a variety of functions such as
greeting patients, patient registration, insurance coverage and
verification, scheduling and telephone management.
Essential Duties and Responsibilities:
The following duties and responsibilities generally reflect the
expectations of this position but are not intended to be all
inclusive. Other duties may be assigned.
Provides front desk support and customer service satisfaction to
patients in a courteous and professional manner in accordance with
performance standards
Answer telephone promptly and in a polite and professional
manner
Schedules and registers patient appointments and follows
established procedures:
Remind patient to arrive 15 - 30 minutes before scheduled
appointment to complete paperwork
Remind patient of cancellation/no-show policy
Remind the patient of items to bring to appoints: insurance card,
medications, and office visit fee
Accesses EHR to communicate to clinical staff members and/or
providers telephone encounters using SBAR format and/or appropriate
smart phrases
Balances cash sheet and cash drawer in accordance with established
standards
Operates a multi-line telephone console
Experience Requirements
Minimum one-year experience in customer service, preferably in a
related clinical environment
Education, Licensure & Certification Requirements
High School diploma or equivalent
Associates degree or related healthcare certification,
preferred
Knowledge, Skills and Abilities Requirements
Strong attention to detail and accuracy, professional attitude,
reliable
Ability to handle confidential and sensitive information
Ability to communicate in an active multi-office environment
Ability to efficiently operate all job-related office equipment
Ability to follow or provide verbal and written instructions
Ability to relate to persons with diverse educational,
socioeconomic and ethnic backgrounds
Basic to intermediate computer operation
Mathematical and/or analytical ability for basic to intermediate
problem solving
Specialty knowledge of systems relating to job function
Supervisory Responsibilities
This position has no supervisory responsibilities
ADA Compliance: The Company is committed to complying with the
Americans with Disabilities Act. As part of this effort, reasonable
accommodation may be made to enable qualified individuals with
disabilities to perform the essential functions of positions sought
or held. If you would like to request an accommodation, please
contact Human Resources.%10580807% %%medinfo%%
Keywords: Vitalogy Skincare, San Marcos , Patient Services Representative - Float, Sales , San Marcos, Texas
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