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Customer Service Representative

Company: TaskUs
Location: San Marcos
Posted on: June 11, 2024

Job Description:

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Customer Service Advisor really do?

Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Service Advisor.

As a Customer Service Advisor, you will work with and guide customers (via phone, chat and/or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets in order to provide the fastest and easiest resolution while delivering an incredible experience.

Do you have what it takes to be a Customer Service Advisor ?

As a Customer Service Advisor , you will...

  • Research and resolve issues reported by the client's end-users via phone, email, and chat support.
  • Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
  • Document all information on customer interaction according to standard operating procedures.
    Key 3-5 Responsibilities/Duties:
    • Efficiently and effectively answer users' software and technical questions
    • Perform root cause analysis and determine the appropriate course of action
    • Contribute to Knowledge Base via technical and process support documentation
    • Deliver timely, accurate and professional customer service to all customers by e-mail, and/or chat
    • Research and review issues and communicate effective solutions
      Key 5-7 Qualifications/Key Competencies:
      • Impeccable communication, writing skills
      • General curiosity about how and why things work the way they do
      • Ability to quickly learn and articulate technical concepts
      • Ability to empathize with users and convey confidence through written interactions
      • Well-versed in chat, and email etiquette, with a fine-tuned attention to detail
      • Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
      • 1+ years technical/product support
        About Us:

        We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.

        In addition to our truly #Ridiculous culture, you'll enjoy benefits like:

        • Outstanding Medical, Dental, Vision and Prescription plans
        • 401k Match
        • Pet Insurance
        • In-house Wellness Coaches
        • Hundreds of Discounts with the Brands you Love and Use
          TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

          TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

          TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!

          How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

          DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

          EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

          We invite you to explore all TaskUs career opportunities and apply through the provided URL . Associated topics: clerk, customer care associate, customer care specialist, customer service, intern, rep, service specialist, support, system support, technical support

Keywords: TaskUs, San Marcos , Customer Service Representative, Sales , San Marcos, Texas

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