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Inside Sales Representative

Company: LegalZoom
Location: Austin
Posted on: November 13, 2019

Job Description:

Hybrid Sales RepresentativeAbout UsLegalZoom is the nation's leading provider of personalized, online legal solutions and legal documents for businesses and families. -We are high-growth and fast-paced with a mission to disrupt the legal industry by bringing great legal help to people at a reasonable price. -We believe in hard work, passion, and innovation for what we do and how we deliver.Job DescriptionFrom day one, the Hybrid Sales Representative is LegalZoom's initial connection to the customer, providing a positive sales experience, taking a consultative approach to the customer relationship, proactively identifying and closing revenue opportunities that provide additional value for our customers over time. Hybrid Sales Representatives breathe life into our product and service portfolio and play a critical role in bringing excellence in customer experience, to the company's top client relationships. Pre-sales activities include prospecting, customer needs analysis, identifying cross sell and upsell opportunities and coordinating the subscription process to ensure timely solution deployment & billingPost-sales activities include renewal activities and customer retention activitiesKey ResponsibilitiesAs well as building the business with existing customers, the scope of the role will also include developing relationships with new clients. You will:Build trust in the company and ensure our customers are provided with accurate product knowledgeAchieve outbound call targets set by management teamResponsible for building and maintaining customer relationships through pipeline managementMeet or exceed monthly revenue targets and departmental KPIsUncovering customer's needs and presenting an accurate high-level overview of our value propositionListening to unique business problems and communicating easily understood solutionsDevelop and maintain deep expertise of LegalZoom products and best practices to provide value to customersProvide personalized support that aligns with our company brand and voice, directly impacting our customer retentionFollow up with customers to further educate and solidify their business plansAbility to work harmoniously with others towards individual and team targetsResilient and able to stay focused on winning over potential customers despite setbacks or rejectionsQualificationsAssociates degree preferred, but not required1-3 years' experience in customer-facing roles, preferredConsistent track record of quota achievementSelf-starter who takes initiative and works with limited directionImpeccable communication skillsProficient computer skills and the ability to navigate multiple applications

Keywords: LegalZoom, San Marcos , Inside Sales Representative, Sales , Austin, Texas

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