Case Manager-SSVF-San Antonio
Company: AMERICAN GI FORUM NATIONA
Location: San Antonio
Posted on: February 13, 2026
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Job Description:
Job Description Job Description ABOUT THE COMPANY American GI
Forum - National Veterans Outreach Program is a nonprofit
organization. Our mission is to establish and maintain a
comprehensive community service agency with a diversified funding
source serving the needs of Veterans, their families, and other
individuals of the community who are in need. Our goal is to
establish innovative programs of service for contemporary needs,
through an expansion and growth policy that will seek complimentary
services that will generate self-sustaining mechanisms for the
organization. SUMMARY The Case Manager will perform as the case
manager on Support Services for Veteran Families (SSVF) program
cases. The Case Manager will be responsible for providing a case
management plan that will include the provision of housing
placement services, temporary financial assistance, emergency
housing when necessary, and other support services from both
internal and external resources to help stabilize the position of
“at-risk” families. The case management objective is to stabilize
the family to gain or retain permanent housing, and to reinforce
self-sufficiency to ameliorate the possibility of the veteran
families going into homelessness. Will be required to perform data
entry information into the HMIS & Client Tracking system. JOB
DUTIES & RESPONSIBILITIES NOTE: These job duties are not
all-encompassing of the responsibilities and duties (or other
terms) that are required of the employee and may change at any time
with or without notice. Addresses the needs of “at-risk” veteran
families to achieve stability in gaining or retention of permanent
housing. In collaboration with the clients, the Case Manager
develops a case management plan that assesses the needs and
barriers, and to address the same. Provide or coordinate the
provision of any array of assistance including applying for VA
benefits and other public benefits and services, healthcare, daily
living services if required, financial planning, transportation,
fiduciary/payee services, legal services, childcare, and other
housing counseling services. Prepare and submit support service
requests as needed. Prepare and submit MIS data information on the
client cases as required. Responsible for issuing bus passes, gas
vouchers, food vouchers or other support services and collecting
verification receipts for all expenses. Maintain clients’ files,
including documentation, case notes, and follow-ups. Responsible
for preparing all applicable correspondence, statistical reports,
etc. Responsible for achieving the goals assigned and must be
prepared to provide corrective action plans for the same upon
request from the supervisors. May participate in preparing
documents, reports, literature, or presentations. Must understand
the nuances of the veterans’ community and are expected to always
demonstrate sensitivity and patience with the clients. Responsible
for treating as confidential all information about clients, donors,
team members and the AGIF-NVOP. Such information is to be disclosed
on a need-to-know basis only. Responsible for being sensitive to
the needs of program participants and must always treat clients
with respect and professional care. JOB REQUIREMENTS Must have a
Bachelor's Degree from an accredited college or university and at
least (3) years’ experience in a responsible position interacting
with low-income persons or families, veterans, specifically
performing as a case manager in job counseling, employment, job
training, job development, employment services or related field
preferred Or a minimum of an Associate’s Degree from an accredited
college with a minimum of (5) years’ significant experience in
related work experience. Must have transportation and a valid Texas
driver’s license. Must also provide proof of current vehicle
liability insurance. Must pass a drug test and background record
check. SKILLS & ABILITIES Typing Computer literate in using Word,
Excel, Access, PowerPoint, and Outlook Excellent communication Good
understanding of the multitude of problems faced by applicants Must
be able to effectively communicate verbally and in writing. Must be
able to speak before groups when necessary Must be able to make
independent decisions in coordination with service objectives.
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. WORK ENVIRONMENT
While performing the duties of this position, the employee will
conduct office work, meet with clientele and team members, and at
times travel offsite to conduct business. Travel by automobile will
be necessary, and employee may be exposed to varying weather
conditions. Employee will also be required to work in varied office
and residential environment based on assigned caseload. Employee
will be able to handle and de-escalate situations that may arise
while at work. Employee will be required to recruit clients in
traditional work environments such as job fairs and while
networking at community events, as well as recruiting homeless
clients where they may reside such as shelter homes, streets, and
encampments. TRAVEL Primarily local during business day although
some out-of-area travel may be expected via airline or automobile
based on the discretion of management. BENEFITS $500,
company-provided, monthly allowance for: Dental insurance Health
insurance Vision insurance Base 25K Life insurance (employer paid)
Voluntary Life and AD&D insurance for employee (employee,
spouse, and child (ren) (employee paid) Short term & Long-term
disability insurance (employee paid) Supplemental insurance
Retirement Program 6% Employer matching (after 1 year of
employment; 100% vested) 12 hours (monthly) of PTO (after completed
probationary period) 5% salary increase after completing
probationary period Cell phone stipend (paid quarterly) 14 paid
holidays It is the policy of the Company to be an Equal Opportunity
Employer that protects applicants and employees from discrimination
in hiring, promotion, discharge, pay, fringe benefits, job training
classification and other aspects of employment on the basis of
race, color, religion, sex, (including pregnancy), disability, age,
national origin and genetics. It’s also the policy of the Company
to hire individuals solely upon the basis of their qualifications
and ability to do the job to be filled. The American GI Forum
National Veterans Outreach Program (NVOP) is committed to assuring
equal opportunity and equal access to services, programs and
activities for individuals with disabilities. It is the policy of
NVOP to provide reasonable accommodation to a qualified individual
with disabilities to enable such individual to perform the
essential functions of the position for which the individual is
applying and for which the individual is employed. Additionally, it
is the policy of the NVOP to provide reasonable accommodation for
religious observers. The policy applies to all employment practices
and actions. It includes, but is not limited to, recruitment, job
application process, examination and testing, hiring, training,
disciplinary actions, rate of pay or other compensation,
advancement, classification, transfer, reassignment and promotions.
Monday-Friday: 8:30 am- 5:30 pm
Keywords: AMERICAN GI FORUM NATIONA, San Marcos , Case Manager-SSVF-San Antonio, Social Services , San Antonio, Texas